Speed dropped to 380kbs

[#1]

Ok, no probs. New router just arrived, can i use it now.

I clicked the 'Fixed' button by mistake, my speed is still down to 360KiB/s.

[#2]

Are you by chance on a fixed IP address?

It is possible that your line profile has yet to update.  What speed does your router report?

@Gandalf / @MatthewWheeler - does this user's IP profile require a nudge please?

[#3]

@grimples, yep you can use it now. It’ll work with both ADSL and fibre.

@Townman, I’m fairly sure the fibre upgrade hasn’t happened yet as per our previous posts.

[#4]

No fixed IP. Results from bt speed test a minute ago.

download speed (Mbps): 2.89
upload speed (Mbps): 0.82
ping latency (ms): 41.50

[#5]

DoooHH!!

I read new router = new service - silly billy!! 

[#6]

It's the 29th, what time can i expect the upgrade to take effect & is there anything i need to do.

[#7]

Working but i dont know what speeds i should be getting. Conflicting results.

btwholesale test:

Download Speed (Mbps): 57.76
Upload Speed (Mbps): 8.63
Ping Latency (ms): 32.88

thinkbroadband test:

Download Speed (Mbps): 36.5
Upload Speed (Mbps): 4.6
Ping Latency (ms): 56

I did a btwholesale test last night & download speed was 70Mbps. Netmeter is maxing at 4.60MB/s download & 1.19 MB/s upload, am quite happy with these

[#8]

Those speeds are looking a lot better!

Though for your package you shouldn't be able to achieve more than 40mbps so it looks like the wholesale speedtester isn't giving you an accurate reading. What do your speeds look like at www.thinkbroadband.com/speedtest?

[#9]

I posted a thinkbroadband test below the btwholesale test! I will do another.

37.2 Mbps download

6.1 Mbps upload

latency 48ms

[#10]

Ah yeah you did. Sorry I missed that.
Speeds looking good.