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Speed dropped to 2.6mbps

mkc66
Grafter
Posts: 188
Thanks: 2
Registered: 26-05-2011

Re: Speed dropped to 2.6mbps

I have since found it last night and tried a few different channels all with the same result it is also nowhere near other appliances  or any neighbours routers 

Plusnet Help Team
Plusnet Help Team
Posts: 8,867
Thanks: 2,796
Fixes: 440
Registered: 21-04-2017

Re: Speed dropped to 2.6mbps

For your routers sync rate of 3.3mbps, a throughput(download speed) of 2.8mbps over WiFi is on target.

Unfortunately as these speeds lie within your line estimates of between 2.5mbps to 6.5mbps it's unlikely our suppliers will investigate further.

Have you considered going to fibre? As you should be able to achieve around 62mbps or more on a fibre connection which is a big step up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mkc66
Grafter
Posts: 188
Thanks: 2
Registered: 26-05-2011

Re: Speed dropped to 2.6mbps

@Gandalf Fibre while an option is cost dependent as not only is it more expensive but there is also a setup fee and probably another new router cost I believe 🤔 and what if we still get the same problems just at a much higher price. 

mkc66
Grafter
Posts: 188
Thanks: 2
Registered: 26-05-2011

Re: Speed dropped to 2.6mbps

@Gandalf I am not sure why you think my sync rate and connection speed is ok  when my sync rate according to 2 Openreach engineers is  5 to 6 mbps and my connection always used to be roughly 4mbps, I dont see why it would drop unless there us a problem with the line as I have said many times it is not the router and my speed is currently 1.72 mbps not what i call a good speed or connection whereas the 4 was ok for our needs

Plusnet Help Team
Plusnet Help Team
Posts: 414
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Registered: 26-03-2018

Re: Speed dropped to 2.6mbps

Hi @mkc66 

 

@Gandalf I am not sure why you think my sync rate and connection speed is ok  when my sync rate according to 2 Openreach engineers is  5 to 6 mbps 

I'm not too sure where they are getting that from, as DSl Checker is showing the Speed Range which @Gandalf mentioned previously, below is a snippet which shows this - but feel free to pop your landline number in yourself to double check.

 

I have just checked your speeds again this morning.

 

Your router is syncing at 3.3Mbps - which, as you can see form the above chart, is within the limits provided. 

 

If you are indeed using your Wireless Network rather than connection through a LAN cable, it is normal to loose a percentage of this speed - essentially, Wireless is never a quick as Wired.

 

Thanks, 

MoR

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 Alisdair C
 Plusnet Help Team
mkc66
Grafter
Posts: 188
Thanks: 2
Registered: 26-05-2011

Re: Speed dropped to 2.6mbps

@Gandalf Another image for speed test as you can see along with my previous image the speed started at roughly 5mbps and dropped, the internet just dropped out as it had been doing and has reconnected at almost 5mbps so clearly that speed is attainable and clearly something is wrong somewhere still as this router has not. changed what is happening with the connection. 

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Plusnet Help Team
Plusnet Help Team
Posts: 358
Thanks: 83
Fixes: 16
Registered: 22-01-2018

Re: Speed dropped to 2.6mbps

Hello @mkc66,

 

Thanks for getting back to us. I have placed an order through to modify the settings on your line which will hopefully stablize this issue.

 

However if the problem arises we would need to determine if the issue is solely over wireless or wired.  Please do not turn off or reset the router, instead please connect a device via Ethernet and confirm if the issue still continues via wire. 

 

Please let us know how you get on.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
mkc66
Grafter
Posts: 188
Thanks: 2
Registered: 26-05-2011

Re: Speed dropped to 2.6mbps

For a wired connection I will try that at the weekend as I would have to stand by a shelf holding my laptop to stay as a wired connection, not happening on a Friday night lol 

Plusnet Help Team
Plusnet Help Team
Posts: 269
Thanks: 74
Fixes: 8
Registered: 07-12-2017

Re: Speed dropped to 2.6mbps

Definitely doesn't sound a good plan for a Friday evening Grin

 

Let us know how you get on. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team