Speed dropped to 1.16mps from 29mps
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Speed dropped to 1.16mps from 29mps
Speed dropped to 1.16mps from 29mps
26-02-2013 10:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had fibre installed 4 weeks ago and all going fine until couple of evenings ago. Speed has crashed from a pleasing range of 26mps to 30mps down to 0.78mps to a less than heady 1.16mps this evening. ]Same on Sunday night, but then has returned to normal during the day. Have run the BT Line Tester which says getting 1.16mps from max attainable of 36.95 download. Upload is at 3.79mps against max of 10mps.
I am due to upgrade to Unmlimited on 3rd, although that seems bit pointless at current speeds!!!!
No problems on phone line with noise etc.
Any suggestions?
thanks
Re: Speed dropped to 1.16mps from 29mps
26-02-2013 11:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If its node pcl-ag01 on City Lifeline House or probably any City Lifeline House node (as opposed to Telehouse etc) then I suggest you definitely try powering down your modem and router for at least half an hour and restarting in the hope you get connected to a different node and/or gateway.
As discussed in the thread I started yesterday evening at http://community.plus.net/forum/index.php/topic,112447.0.html there have been issues with falling speeds during the evening peak on City Lifeline House PCl-ag01 node but Plusnet has not yet got to the bottom of what is causing the speed problems being experienced.
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 7:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Checked this morning and am connected to pcl-ag04 at City Lifeline House at present and all normal at 35mps download and 7mps upload with ping 25ms. Guess am having seem peak evening problems as others. Will check this evening and power router down as suggested if problem returns, which I expect it will!
Newstu
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 8:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All you need to do is disconnect/reconnect from the router options page and check http://usertools.plus.net/@gateway/ to see which gateway you are on now. Manually disconnecting/connecting is the best way to change gateways.
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 9:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just had a look over your connection and cannot see any problems with yours. Would it be possible if you could run through our faults wizard at http://faults.plus.net so we can investigate your line with our suppliers?
Chris
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the advice. Will run the check suggested by Chris below before taking any action, but will go fo manual disconnect if necessary.
Chris
Will have a go at the faults wizard this evening when home and post the results. Speed test results from last few days as follows:
24th Feb time 2114 hrs ping 182ms download 0.12mps upload 7.02mps
25th Feb time 0826 hrs ping 35ms download 20.20 mps upload 7.21mps
26th Feb time 2103 hrs ping 70ms download 0.48mps upload 6.01mps
27th Feb time 0657 hrs ping 25ms download 34.66mps upload 7.27mps
As you can see, tis pants in the evening. This is on wireless I should have mentioned. Power to router etc not been turned off since BT installed on 25th January.
Cheers
Newstu
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 4:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Connected to the Toothill excchange in the Metropolis of Swindonia. No reported faults on that
NewStu
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 8:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
2/27/2013 8:01 PM GMT 87.114.146.211 1.01 Mb/s 5.17 Mb/s 51 ms London < 50 mi
2/27/2013 7:38 PM GMT 87.114.146.211 2.64 Mb/s 6.32 Mb/s 42 ms London < 50 mi
And this is from this morning
2/25/2013 8:26 AM GMT 87.114.146.211 27.32 Mb/s 6.78 Mb/s 11 ms London < 50 mi
2/25/2013 7:21 AM GMT 87.114.146.211 30.82 Mb/s 6.74 Mb/s 11 ms London < 50 mi
Still connected via City Lifeline House pcl ag04, so may try changing from that
NewStu
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 9:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1.16mps dowbnload
3.79mps upload
Re: Speed dropped to 1.16mps from 29mps
27-02-2013 10:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Managed to get off pcl-ag04 gateway and onto ptn-ag01 and speed has increased to 35.25mps download and 5.28mps upload with 33.25 ping. This is what was achieving before, so am thinking it is a gateway issue?
NewStu
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Speed dropped to 1.16mps from 29mps