Speed dropped over last few months
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Speed dropped over last few months
yesterday
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Hi, my max connection rate has been set at 34998kbps for the last three months. As recently as June it was 54998 or 49998. My minimum speed used to be 36mb, but now I only get 31 or 32mb downloads.
Is a line reset possible?
Re: Speed dropped over last few months
12 hours ago - last edited 12 hours ago
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@MartinConnolly Looking at that data, you have an extremely high SNR, which could indicate a problem. If you still have a phone-line, I suggest you check there isn't a problem on the voice circuit - dial 17070, select option 2. The line should be totally silent after the confirmation of your number except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem.
If the line is silent, a reset may resolve your problem, so long as there isn't still a problem on the VDSL side, although looking at your uptime, I suspect you may need an OpenReach investigation.
Re: Speed dropped over last few months
3 hours ago
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@jab1 l'll do the quiet line test this evening and let you know. The uptime is a bit of a red herring as I rebooted the router (in case it cleared the wrong location error I also posted about). I can post the full event log back to 1st Feb this year if that helps?
Re: Speed dropped over last few months
3 hours ago - last edited 3 hours ago
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Does the BT Hub have an 'export' function? It would be good to see the log in .csv format, as we can then select various criteria.
Re: Speed dropped over last few months
an hour ago
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It doesn't have an export function, but I could select the WAN events and get them into a spreadsheet.
I can't seem to add an attachment (something to do with Android?) so here's a link to the file on my Google Drive
https://drive.google.com/file/d/1ScqCyrYx2Hi1RFOz-wB-01kWMMXXodbt/view?usp=drivesdk
Re: Speed dropped over last few months
an hour ago
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Unfortunately, that only opens to show column 'A' - which is of no use.
Re: Speed dropped over last few months
an hour ago
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Hmm ok. I'll see what I can do with it.
Re: Speed dropped over last few months
48 minutes ago
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OK, found it. The export function is labelled 'save'.
https://drive.google.com/file/d/1Sm3wYpeCNUc4yfHRr3p50mYAsSDfJj5W/view?usp=drivesdk
Re: Speed dropped over last few months
35 minutes ago - last edited 31 minutes ago
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Thanks, @MartinConnolly - at a quick glance, your DSL link seems to maintain for a long time, so, although I would not be too happy about losing it quite as often, I doubt a complaint would get much attention these days.
I'll give it another longer look later tonight/early tomorrow morning as I have other things to do at the moment, and see if I can offer any insight.
EDIT: Have you had chance to check the phone, or have I missed it?
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