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Speed dropped from 2.5 Mbps to 320 kbps

scimitar
Dabbler
Posts: 23
Registered: 18-11-2011

Speed dropped from 2.5 Mbps to 320 kbps

I noticed a drop in speed this morning from 2.5 mbps to 320 kbps!
All wiring is OK and am plugged straight in the faceplate BT socket - no previous problems with speed.
I noticed that the noise margin was 25db and connection speed 512kbps. I rebooted the router and got the following results:
Suspect that IP profile is stuck - can you fix this the BT speed test shows 320 kbps
     
System Up Time 00:04:32
       
      Port       Status       TxPkts       RxPkts       Collisions       Tx B/s       Rx B/s       Up Time          
      WAN       PPPoA       1800       2279       0       4794       12467       00:02:57          
      LAN       10M/100M       2492       2224       0       8805       3562       00:04:26       WLAN       11M/54M       0       0       0       0       0       00:00:00       --   
     
      ADSL Link     Downstream     Upstream    
      Connection Speed       3520 kbps       448 kbps  
      Line Attenuation       58.0 db       31.5 db  
      Noise Margin       5.8 db       20.0 db        
6 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed dropped from 2.5 Mbps to 320 kbps

Hi scimitar,
I'll try an SNR reset on it and try to kick it into action.
Jojo Smiley
scimitar
Dabbler
Posts: 23
Registered: 18-11-2011

Re: Speed dropped from 2.5 Mbps to 320 kbps

Dear JoJo
I hope this works however if the IP profile is stuck at 500kbps am I right in saying that it will take 72 hours for the IP proifle to go higher?
Regards
Scimitar
scimitar
Dabbler
Posts: 23
Registered: 18-11-2011

Re: Speed dropped from 2.5 Mbps to 320 kbps

Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
Dear JoJo
BT Speed Tester Results are as follows:
 
0 Kbps 500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 371 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :3648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed dropped from 2.5 Mbps to 320 kbps

Hi scimitar,
It can take 72 hours for the profile to lift. This can be shorter, depending on how big the increase is. The SNR reset should get it back up to speed though.
Jojo Smiley
scimitar
Dabbler
Posts: 23
Registered: 18-11-2011

Re: Speed dropped from 2.5 Mbps to 320 kbps

Dear JoJo
All is back to normal now - speed 2.6mbps with SNR at 6.5. I do have a long line to the exchange in a rural area so I am happy with the connection.
Thank you for your speedy response in resolving this. The support given on this forum is excellent - well done.
Regards
Scimitar
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed dropped from 2.5 Mbps to 320 kbps

Hi Scimitar,
Thanks for letting me know. Glad we could be of service.
Jojo Smiley