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Speed dropped from 14 Mbps to 1 Mbps since last week..please help!!

tkedar
Newbie
Posts: 1
Registered: ‎15-08-2015

Speed dropped from 14 Mbps to 1 Mbps since last week..please help!!

hi,
My broadband speed dropped from 14 mpbs to 1 mbps since last week. i have tried all troubleshooting e.g.changing microfilters, restarting router, checking telephone line etc, but still same issue. I added AddOn to get Priviledge connection, but same issue with speed.
tried calling plusnet support several times but no responses after waiting for more than 15 minutes.
Can someone help please?Huh
Thanks,
KT
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Speed dropped from 14 Mbps to 1 Mbps since last week..please help!!

Hi there,
From everything I can see you should be getting the higher speed still, your line is connected at around 18Mbps and the profile is correct at 16Mbps. Can you let me know if you're still having issues?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff