Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Speed droped from a steady 7 MB to 1 MB
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed droped from a steady 7 MB to 1 MB
Speed droped from a steady 7 MB to 1 MB
16-04-2015 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good Morning. My download speed has dropped this week to an appalling 1MB after many months of a steady 7 MB, Is this due to the current maintenance going on or have I another issue?
Message 1 of 2
(1,746 Views)
1 REPLY 1
Re: Speed droped from a steady 7 MB to 1 MB
16-04-2015 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Visage,
It seems as though your connection speed temporarily dropped to around 1Mbps over the past few days, but has now returned to normal levels. I'm not able to see exactly why the line speed dropped - did you make any changes to your internal setup/notice any Openreach engineers in the area etc.?
Anyway, the connection looks much better now so I've realigned your speed profile on our systems and your throughput speeds should increase back up to around 7Mbps in the next 10-20 mins. If you don't see any improvement after this time, you may just need to end your current session via the router interface and then start a new session. Feel free to let us know if you're still having issues after this.
Cheers
It seems as though your connection speed temporarily dropped to around 1Mbps over the past few days, but has now returned to normal levels. I'm not able to see exactly why the line speed dropped - did you make any changes to your internal setup/notice any Openreach engineers in the area etc.?
Anyway, the connection looks much better now so I've realigned your speed profile on our systems and your throughput speeds should increase back up to around 7Mbps in the next 10-20 mins. If you don't see any improvement after this time, you may just need to end your current session via the router interface and then start a new session. Feel free to let us know if you're still having issues after this.
Cheers
Message 2 of 2
(256 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed droped from a steady 7 MB to 1 MB