Speed drop
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Speed drop
13-04-2013 11:23 PM
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I had FTTC installed on Friday but
Everything is great except that at around 11pm to like 2 am my download drops from a steady 74 Mbps to 52 Mbps but my upload stays exactly the same at around 17.80 Mbps
Any idea whats going on there?
Re: Speed drop
15-04-2013 1:22 AM
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Normal Speed:
Speed betwen 10pm - 1:00 am:
It does not lag, in fact Pings are exactly the same, but this happened every night so far and just gets me wondering?
Re: Speed drop
15-04-2013 11:33 AM
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Something sounds a bit strange here. Can you raise a fault at http://faults.plus.net so that our faults team can take a look at things for you? It looks as though the previous fault ticket has somehow got closed.
Re: Speed drop
15-04-2013 1:13 PM
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Ive raised a fault now and completed everything it asked.
I feel stupid raising a fault, how can complain at it dropping to 52 Mbps when some arent even getting 2 Mbps
It doesn't seem like a fault with my line/equipment, it happens at the same time every night which kind of points to at an issue with BTO equipment or a gateway maybe?
Re: Speed drop
15-04-2013 1:17 PM
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I know what you're saying, but if it's lower than what it should be, we should be looking at it for you
It could a port issue at the cabinet or an issues between the cabinet and your distribution point. Either way, Our faults team will look at every avenue possible in getting this resolved.
If you need anything in the mean time or whilst the fault is ongoing, feel free to give me a shout.
Re: Speed drop
15-04-2013 1:44 PM
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Re: Speed drop
15-04-2013 1:48 PM
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Re: Speed drop
15-04-2013 2:06 PM
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Re: Speed drop
15-04-2013 2:13 PM
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A member of the faults team will pick it up and test it manually and sort out the Circuit ID mismatch too.
Re: Speed drop
16-04-2013 12:04 AM
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Re: Speed drop
16-04-2013 3:55 PM
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Re: Speed drop
16-04-2013 5:09 PM
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It's all fine and in the correct team's ticket pool, I'd be very surprised indeed if it wasn't updated tomorrow if not later tonight.
Re: Speed drop
17-04-2013 4:00 PM
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Re: Speed drop
17-04-2013 4:05 PM
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I've given one of my colleagues a nudge to work your ticket once everything is back up and running.
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