Speed drop
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Speed drop
19-05-2013 5:06 PM
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[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules but name noted for staff follow up.]
Re: Speed drop
20-05-2013 9:00 AM
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Re: Speed drop
20-05-2013 2:48 PM
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Sorry to hear of your previous contact with us, not the level of expectation that we set.
Your fault ticket is with our faults team and we'll be updating that for you very soon.
Please let me know if you're unsure on anything and I'll gladly help.
Chris
Re: Speed drop
26-05-2013 2:48 PM
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Re: Speed drop
28-05-2013 9:51 AM
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Re: Speed drop
28-05-2013 2:50 PM
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Re: Speed drop
29-05-2013 9:10 AM
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Chris sends his apologies that he's not been in the thread, however you can contact any of us via PM if you wish - just click on the username over on the left there and then hit send PM. Please bear in mind though we'd rather only receive these if they've been invited (i.e. as above where Chris has said to please contact him if there's any problems).
As for the fault, we should know more once the engineer's been - I hope this gets things sorted for you.
Re: Speed drop
30-05-2013 12:08 PM
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Re: Speed drop
31-05-2013 11:02 AM
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Looking at the notes I can see that another engineer visit maybe required off the back of the escalation but I'll let our faults guys chase this up for more info before we decide where to take this next.
Adam
Re: Speed drop
04-06-2013 12:24 PM
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Re: Speed drop
04-06-2013 5:03 PM
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Sorry to see this is still ongoing, I can see that we've raised an escalation with our suppliers in an attempt to get this resolved.
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