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Speed drop

Posts: 90
Registered: ‎26-10-2012

Speed drop

My broadband speed has dropped to barely 2mbps, can someone sort it out for me please. Thanks!
Incidentally, openreach are always fiddling with the cabinet down the road, so I expect it’s something they’ve [-Censored-]ed up there.
Plusnet Help Team
Plusnet Help Team
Posts: 8,904
Thanks: 1,513
Fixes: 479
Registered: ‎01-01-2012

Re: Speed drop

Sorry to hear you're having issues.

Our tests aren't showing any problems

So we can investigate further please connect your computer/laptop to the router with a ethernet cable and run the BT Speedtester service here 

You must ensure that you have no other programs running at the same time such as streaming, general browsing and the most common one is antivirus programs downloading updates in the background. This must be done on a wired connection and not wireless.

Once the initial result is completed please click Further Diagnostics. Please type in your phone number and click run diagnostic test. This will run a test and send the results to the server for investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team