Speed drop after power cuts - SNR reset required?
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Speed drop after power cuts - SNR reset required?
25-01-2014 3:24 PM
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However, we had several power cuts during the Christmas week and since then the sync speed has dropped to just over 16Mbps. It's a very reliable 16Mbps but it would be nice to get back to 18 again.
I realise that the frequent line drops caused by the power cuts may have made my connection appear unstable and that my IP Profile may well have been reduced as a result. But I was under the impression that once the line had proved itself stable again (and it had been synced at 16Mbps for over 500 hours) the IP Profile would increase again. So I rebooted the modem only to find that the speed remains at 16Mbps.
Looking at this forum, I see that others have had similar issues and the reason given for the problem is that a banded profile may have been applied and a SNR reset is required. I ran the BT Wholesale speed test and diagnostics which showed that my IP Profile is 14.31Mbps. Do I need a SNR reset and if so, how do I get it done?
Thanks for any help
David
Re: Speed drop after power cuts - SNR reset required?
25-01-2014 3:26 PM
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Re: Speed drop after power cuts - SNR reset required?
25-01-2014 3:54 PM
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David
Re: Speed drop after power cuts - SNR reset required?
25-01-2014 4:20 PM
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The automatic systems should eventually sort it but to do it quicker it would need the noise margin adjusted to 3dB but Plusnet would only do it if your line is now stable
Best thing it to wait for it to be picked up here
Re: Speed drop after power cuts - SNR reset required?
25-01-2014 4:38 PM
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Thanks for your help.
David
Re: Speed drop after power cuts - SNR reset required?
25-01-2014 4:41 PM
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Re: Speed drop after power cuts - SNR reset required?
25-01-2014 4:45 PM
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Re: Speed drop after power cuts - SNR reset required?
25-01-2014 4:47 PM
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Re: Speed drop after power cuts - SNR reset required?
25-01-2014 4:51 PM
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Re: Speed drop after power cuts - SNR reset required?
25-01-2014 4:54 PM
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Re: Speed drop after power cuts - SNR reset required?
25-01-2014 4:58 PM
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David
Re: Speed drop after power cuts - SNR reset required?
27-01-2014 2:18 PM
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Just requested this for you, should take effect within the next few hours (around 4 or so I believe) - please let us know how it goes, hope it improves the speeds for you.
Re: Speed drop after power cuts - SNR reset required?
27-01-2014 5:40 PM
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Cheers
David
Re: Speed drop after power cuts - SNR reset required?
28-01-2014 9:19 AM
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- Speed drop after power cuts - SNR reset required?