Speed drop after loss of dial tone.
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- Speed drop after loss of dial tone.
Speed drop after loss of dial tone.
22-11-2011 4:26 PM
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been with plusnet for a few months now, and after a few shaky occasions, all the problems seemed to have been ironed out. However, last week, my phone line completely dropped inexplicably. I had no phone line nor internet from Firday 11th until Tuesday 15th. The problem was resolved, but I was given no information as to why the line was dropped in the first place. Anyways, the problem is, after getting my phone line back, my browser speeds seem to be a lot slower than they used to be. Beforehand, I had a very stable 8/9 Mbps, could watch streamed video without problems, etc. Now however, I need to leave any video to buffer for a good while before I can even watch a portion of it.
I guess what I'd like is for someone to check what's happened to my bandwidth since my phone line dropped out, because it's become quite frustrating now. Really appreciate any feedback I could et on this.
Thanks very much :).
Re: Speed drop after loss of dial tone.
22-11-2011 4:39 PM
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Re: Speed drop after loss of dial tone.
22-11-2011 4:53 PM
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I've run some tests on your line and can see no problems with that. However I can see that your connection has been dropping frequently and as a reaction to that the speeds have dropped. I'm going to advise raising a fault again: https://portal.plus.net/apps/kbdfaults feel free to reply back once you've done so and I'll look at this again for you.
Adam.
Re: Speed drop after loss of dial tone.
22-11-2011 5:16 PM
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Hi,
I wish I could explain the frequently dropping - believe me it's annoying as hell. I can just be browsing the internet and without reason, I'll have no internet connection. It'll only be down for a few minutes, but it's extremely frustrating to have it happen. I'm not turning it off myself, it's just magically dropping and coming back. Again this has been happening since the (just as miraculous) phone line drop.
@ Oldjim,
I'm working through the bt line tester, I'll get back to you once it's done.
Uptime: 0 days, 0:33:38
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 15,800 / 8,488
Bandwidth (Up/Down) [kbps/kbps]: 744 / 8,183
Data Transferred (Sent/Received) [MB/MB]: 7.68 / 72.30
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 19.5 / 35.0
SN Margin (Up/Down) [dB]: 8.0 / 4.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 434 / 0
Loss of Signal (Local/Remote): 1,572,844 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 43 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 44,127 / 64,790
HEC Errors (Up/Down): 12 / 434,355
--
Estimated line speed:
5Mb (This may vary between 3.5Mb and 7.5Mb) - Checked on 2011-06-22 09:34:04
Current line speed:
4.5 Mb
--
See attached image for BTtester data.
Re: Speed drop after loss of dial tone.
22-11-2011 5:23 PM
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If you haven't gone through the faults questions yet it's worth looking here, particularly the part about the test socket.
Jojo
Re: Speed drop after loss of dial tone.
22-11-2011 5:41 PM
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The IP profile is 7216kbps and the Plusnet one should be 7150kbps but is 4500kbps and this will be restricting your speeds
Re: Speed drop after loss of dial tone.
22-11-2011 5:59 PM
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Thanks again.
Re: Speed drop after loss of dial tone.
22-11-2011 6:07 PM
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However if the phone account is with BT changing that may well trigger a broadband cease. If it is with Plusnet there wouldn't be a problem
Regarding the profile that should recover by itself but a Digital Care Team member may well spot this and update it manually
Re: Speed drop after loss of dial tone.
22-11-2011 6:11 PM
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The phone line and broadband are both with plusnet, so it shouldnt' be an issue.
Re: Speed drop after loss of dial tone.
25-11-2011 6:21 PM
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Re: Speed drop after loss of dial tone.
28-11-2011 9:39 AM
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Either way I'd recommend logging in to http://contactus.plus.net and returning ticket 48692025 advising whether the noisy line fault is fixed, if it is then put what you can regarding the dropping connections and we'll get it investigated.
Re: Speed drop after loss of dial tone.
28-11-2011 10:35 AM
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- Speed drop after loss of dial tone.