Speed down
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Speed down
27-06-2017 11:06 PM
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Hi
I recently had a period of disconnections after nearly 60 days of stability I was getting around 17mb speed on a 20.3 ish sync speed however after the disconnections the sync speed is back in the 20's but th fastest speed I can get is 7mb
what can I do to get the speed back up?
thanks
Mark
Re: Speed down
28-06-2017 12:25 PM
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Hi Mark,
Sorry to hear you're having speed issues.
It looks like your sync dropped to 7900kbps around the 20th June and the speed profile on your account along with it.
The sync and the profile has since recovered but there haven't been any disconnections since that's happened so the old profile would still be capping your throughput.
As I'm writing this, it looks like there's been a disconnection about 90 minutes ago, how's your speed looking now?
Anoush
Re: Speed down
28-06-2017 1:02 PM
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Hi Anoush
Its better at around 12Mbps on a wired connection straight to thr plusnet router. I was getting near to 17Mbps on wireless previously. I dont know what caused all the disconnects 1 minute it was woking the next i could not connect at all.
Re: Speed down
28-06-2017 3:23 PM
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Re: Speed down
01-07-2017 8:47 PM
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Sorry for late reply rebooted router speed is ok at 12M/b but still not as good as it was maybe I will never get back to that
Re: Speed down
02-07-2017 9:23 AM
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Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.
Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!
Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed down
03-07-2017 7:05 PM
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Hi Townman Info as follows
Router Stats:
Link Information
|
BT Test
Current Line Speed 18.6
To be honest it has got better but i don't know what caused all the drop outs and it seemed to take a long time to recover
Re: Speed down
03-07-2017 7:17 PM
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Your router has been running at 21Mbps for over 5 days. The profile is nearly 19Mbps. The most recent speed test delivered 17+Mbps - that all looks sweet!
Saturday's speed test therefore becomes a mystery. Was it over a wired connection with wifi SWITCHED OFF?
One should never presume that just because a device which usually connect via wifi has an Ethernet cable plugged in is working over said cable, unless the wifi connection has been proactively inhibited.
Can you be sure that nothing else was using the internet during saturdays test (cloud back up, windows updates down loading)?
Suggest that you just keep a watch on the router stats as they tell you what is teally happening in the space which can be 'adjusted' by PN.
Really pleased to see that you've got your speeds back - would just live to have one-third of that.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed down
03-07-2017 7:25 PM
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Thanks for the reply
Everything seems to be back to as it was I have no idea what caused it all.
The tests have been done on a IMac with wifi disabled as it is next to the rest of the equipment i use and it is easy to connect everything by cable. There were no backups or anything else running. the router is an old TG582n which may be failing so i might treat myself to something new
Re: Speed down
03-07-2017 7:34 PM
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The area to examine next if you hind from time to time at certain times your DATA speeds are below par would be to explore exchange congestion. The Think Broad Band quality monitor is useful for that, but can be a pain if you are on a dynamic IP.
As I said above use the speed stats from the router as your bench mark.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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