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Speed down after power cut

user123456789
Hooked
Posts: 5
Registered: ‎09-11-2015

Speed down after power cut

Could someone at plusnet check my line, speed tests are showing speeds are down ever since we had a few power cuts over a 2 hour period yesterday.

I can't start a topic in the Fibre Broadband forum, which is what I have I think.

 

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,920
Thanks: 5,311
Fixes: 421
Registered: ‎30-06-2016

Re: Speed down after power cut

@user123456789 

Unlimited fibre and fibre extra are now combined with ADSL into the Broadband board.

It could be that the DLM has temporarily dropped your speed and will automatically correct itself over the coming days. 

Moderator and Customer
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: Speed down after power cut

If you can PM me your account username, I'll be happy to check your line for you 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet