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Speed down FTTC

G3YBO
Grafter
Posts: 104
Registered: ‎27-11-2010

Speed down FTTC

Hi.............My speed has gone down over last week ?    No changes on my side of the wire.....
5 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Speed down FTTC

Hi G3YBO,
I can see that your sync speed has dropped slightly. I'd suggest trying a soft disconnect via logging into your routers interface and clicking disconnect, then power down your router and modem and leave powered off for a few minutes. Firstly power on your modem and wait for your DSL light to go stable and then power on your router and click connect in the routers interface.
Test your speeds again and see if there is any difference,
G3YBO
Grafter
Posts: 104
Registered: ‎27-11-2010

Re: Speed down FTTC

Hi Chris.........I have done as you asked but seems still to be down.....
Thanks
Roger
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Speed down FTTC

There's nothing obvious why your speeds have gone down. I'd suggest running through the checks at http://faults.plus.net and is it's still the same then this will formally raise a fault with us to investigate.
G3YBO
Grafter
Posts: 104
Registered: ‎27-11-2010

Re: Speed down FTTC

Ok Chris......Have done the test that you asked for.......Thanks.........Roger
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Speed down FTTC

That's with our faults team now, as soon as they have completed testing they'll be in-touch.