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Speed down FTTC
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- Re: Speed down FTTC
Speed down FTTC
02-11-2012 3:43 PM
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Hi.............My speed has gone down over last week ? No changes on my side of the wire.....
Message 1 of 6
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Re: Speed down FTTC
02-11-2012 5:21 PM
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Hi G3YBO,
I can see that your sync speed has dropped slightly. I'd suggest trying a soft disconnect via logging into your routers interface and clicking disconnect, then power down your router and modem and leave powered off for a few minutes. Firstly power on your modem and wait for your DSL light to go stable and then power on your router and click connect in the routers interface.
Test your speeds again and see if there is any difference,
I can see that your sync speed has dropped slightly. I'd suggest trying a soft disconnect via logging into your routers interface and clicking disconnect, then power down your router and modem and leave powered off for a few minutes. Firstly power on your modem and wait for your DSL light to go stable and then power on your router and click connect in the routers interface.
Test your speeds again and see if there is any difference,
Message 2 of 6
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Re: Speed down FTTC
03-11-2012 11:06 AM
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Hi Chris.........I have done as you asked but seems still to be down.....
Thanks
Roger
Thanks
Roger
Message 3 of 6
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Re: Speed down FTTC
05-11-2012 11:29 AM
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There's nothing obvious why your speeds have gone down. I'd suggest running through the checks at http://faults.plus.net and is it's still the same then this will formally raise a fault with us to investigate.
Message 4 of 6
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Re: Speed down FTTC
05-11-2012 3:53 PM
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Ok Chris......Have done the test that you asked for.......Thanks.........Roger
Message 5 of 6
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Re: Speed down FTTC
05-11-2012 4:02 PM
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That's with our faults team now, as soon as they have completed testing they'll be in-touch.
Message 6 of 6
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