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Speed difference

nwiltshire1678
Grafter
Posts: 25
Registered: ‎08-11-2011

Speed difference

BT openreach have just done some work outside my house. My estimated speed is showing 58MB but my current speed is showing 67.8 shouldn't both values be the same? I'm worried I'm going to be throttled back to 58. Do PN need to do a profile change?
5 REPLIES 5
bradw
Grafter
Posts: 105
Registered: ‎21-05-2013

Re: Speed difference

ignore the estimated speed, that won't change from when you signup
"current speed" on PN should match line profile at BTW - http://speedtest.btwholesale.com/
nwiltshire1678
Grafter
Posts: 25
Registered: ‎08-11-2011

Re: Speed difference

Ip profile shows 74.19 (higher than expected). So no match there. Seeing as its higher do plusnet need to adjust my profile?
nwiltshire1678
Grafter
Posts: 25
Registered: ‎08-11-2011

Re: Speed difference

Just reran the btw test and my profile is set at 74.19MB and Plusnet is reporting as 67.8MB. Can someone from PN confirm if my PN profile needs adjusting?
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Speed difference

Hi, sorry I'd not got to this post yet - got your PM though, hope things are sorted for you?
nwiltshire1678
Grafter
Posts: 25
Registered: ‎08-11-2011

Re: Speed difference

current speed now matches the IP profile. I'm on my laptop at the moment so can't do a proper speed test (seems to show a bit slower, even on Ethernet)