Showing results for 
Search instead for 
Did you mean: 

Speed difference after moving from BT

Posts: 1
Registered: ‎26-05-2014

Speed difference after moving from BT

About a month ago I was using an unlimited BT ADSL packaged on the very same line I'm using for plusnet now, and I had been getting a consistent 13mbit/sec connection. After moving to plusnet it's dropped down to 8mbit/sec. I would've thought that given that everything else is the same that I'd have gotten more or less the same speed as before after changing.
Is there anything I (or anyone else) can do to improve this at all?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed difference after moving from BT

Hi antireality,
I've just placed an order to change the product you were provisioned on. You should see an improvement within the next 24 hours.
Chris Pettitt
Cloud Environments Engineer