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Speed decrease again :(

bradw
Grafter
Posts: 105
Registered: ‎21-05-2013

Speed decrease again :(

36mb when I first got FTTC, now down to just 20mb  Sad Although I have been told by plusnet that my original estimated speed of 39 was very wrong - 33 was correct - I still don't see why it's now as low as 20.
I'd really like this fixed....along with the disconnections. It's sometimes fine for days then last night about 5 disconnects.
 Download speedachieved during the test was - 20.87 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-21.68 Mbps .
Additional Information:
IP Profile for your line is - 21.68 Mbps

Upload speed achieved during the test was - 4.46Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
9 REPLIES
albinocory
Grafter
Posts: 44
Registered: ‎19-05-2013

Re: Speed decrease again :(

don't worry your not alone my estimated speed was 49 had OR out the best is 30 but now at 24 with ip profile of 26 its getting worse than sky was
Plusnet Help Team
Plusnet Help Team
Posts: 13,754
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Speed decrease again :(

Sorry to hear about the issues guys,
@udk I've been running a few checks and can't see anything obvious so you'd be best raising a fault with us re that: http://faults.plus.net
@albinocory, I can see we recently looked at this for you from a faults perspective. I'd advise running another test at http://speedtest.btwholesale.com as suggested on the last fault ticket and raise that again by the faults link I've given udk above.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
albinocory
Grafter
Posts: 44
Registered: ‎19-05-2013

Re: Speed decrease again :(

tried the bt wholesale test and this is the Test Error I get: The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
bradw
Grafter
Posts: 105
Registered: ‎21-05-2013

Re: Speed decrease again :(

I've just gone through the faults page
@albino, did you use it recently already? I think you need to wait a bit between using it
albinocory
Grafter
Posts: 44
Registered: ‎19-05-2013

Re: Speed decrease again :(

@udk its been like that for a couple of days for me lol but did it this morning
@adam walker to be honrst its a waste of time going a faults ways as already had OR out 4 or 5 times out already they say its ok but 1 of them said all he can think off that its the copper wire that's degraded but they wont put a new one in the way its going  we may have to go back to asdl cos its more stable the fttc
bradw
Grafter
Posts: 105
Registered: ‎21-05-2013

Re: Speed decrease again :(

Could I please get a profile change on plusnet side to match the BTW values?
I've just had openreach engineers out and they've replaced all the outside cabling and performed a DLM reset, so back up to what I started  Wink

Download speedachieved during the test was - 20.83 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-40.91 Mbps .
Additional Information:
IP Profile for your line is - 40.91 Mbps
Plusnet Help Team
Plusnet Help Team
Posts: 13,754
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Speed decrease again :(

Sure thing, done.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
bradw
Grafter
Posts: 105
Registered: ‎21-05-2013

Re: Speed decrease again :(

Not to sound ungrateful, but I'm still getting the same speeds of ~20 Shocked
Is there something I need to do?
bradw
Grafter
Posts: 105
Registered: ‎21-05-2013

Re: Speed decrease again :(

I take it back, waited a bit and now getting 40mb, cheers!