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Speed consistently at 1.5 Mbps for the last few days

jonne80
Dabbler
Posts: 18
Registered: ‎17-12-2013

Speed consistently at 1.5 Mbps for the last few days

I been only getting around 1.5-1.6 Mbps for the last few days. When I started this contract I use to get around 2.5 Mbps, but the speeds been dropping and has come down to this.

 

http://www.speedtest.net/my-result/5308560151

 

 

Last time I had issues with speed, you guys had fixed my speed to around 2.2 Mbps (https://portal.plus.net/wizard/?p=view_question&id=120056604), but it has dropped and https://portal.plus.net/my.html?action=stable_rate also says 1.7, but its less than that.

 

And I cant see a way of creating a new ticket on your system anymore, hence I am posting here.

I hope you guys will be able to get it back to to 2.2 at least like you fixed it last time, 1.5 is too less a speed for London area, I feel as if I am in some rural area of UK.

 

Thank you.

5 REPLIES
Highlighted
SpendLessTime
Aspiring Hero
Posts: 2,646
Thanks: 725
Fixes: 69
Registered: ‎21-09-2009

Re: Speed consistently at 1.5 Mbps for the last few days

The Plusnet Broadband troubleshooter is here

Gel
Seasoned Pro
Posts: 1,617
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Speed consistently at 1.5 Mbps for the last few days

assume you've done the obvious of rebooted router to try & connect to a faster gateway?

Do this at off peak times.

Check your current gateway here:
http://usertools.plus.net/@gateway/

When you reconnect, keep checking your gateway, until you're on new one, then use the OPENREACH speed tester:

http://speedtest.btwholesale.com/

 

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Speed consistently at 1.5 Mbps for the last few days

Best thing is to check the troubleshooting guides: http://www.plus.net/support/broadband/bbfaults/

If they don't help, report a fault: https://faults.plus.net

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jonne80
Dabbler
Posts: 18
Registered: ‎17-12-2013

Re: Speed consistently at 1.5 Mbps for the last few days

Thanks all, I will go through the fault checker over the weekend.

Minivanman
Seasoned Hero
Posts: 6,016
Thanks: 1,595
Fixes: 1
Registered: ‎04-11-2014

Re: Speed consistently at 1.5 Mbps for the last few days

Hope you get it sorted out, but I have had the same issue for nearly three months, and six engineer visits so far all of who seem at a total loss as to how to fix the problem. Engineer number seven to call Monday.

On the bright side and given you are not getting the service I would suggest you ask plusnet for a full refund as to date they have without hassle refunded me in full for both March and April although to be honest, I'd rather be able to watch videos on line and make phone calls without crackles in my ear.  

Good luck, you might need it.

I know where I am, I've been lost here before.