Speed awful

[#1]

Just spent more than 16 hours trying to download a simple Microsoft office update.

i am located easily within walking distance of my local exchange and could manage above 14Mbps for the last 2 plus years....now 2.6Mbs download. Is something broken? No local wiring in the property and new router.

Doesn’t seem right

[#2]

@Inthemiddleofit Have you tried suggestions in https://community.plus.net/t5/Broadband/ADSL-Speed-faults/m-p/1270245#M297501 ?

Don't take this the wrong way, but no-one in the community can help you when you make bld statements as you have - we need a little more to work on.

[#3]

I’ll spend some time to work through the links step by step and yes I know more info needed.

Just frustrated after having decent broadband for years and now in the “slow lane”.

Thanks for the reply 

[#4]

Hi @Inthemiddleofit ,

I understand your frustration. Once the steps have been completed let us know. If the problem still persists we will look into the matter further.

[#5]

Okay I’ve tried all the different steps laid out. I did think it was resolved when I removed the faceplate of the master socket and connecting a micro filter to the test socket led to a speed jump. Sadly this wasn’t sustained and today it’s below 4 on the BT wholesale speed checker with a note to contact your ISP.

i have therefore raised a ticket by going through the broadband faultfinder on plusnet.

[#6]

 I 

Moderator's note by Dick (Strat): Image corrected.

[#7]

OK. @Inthemiddleofit - keep us updated on here with any results - something isn't right, as that test says your profile speed is 14.01Mb/s and you appear to only be getting 4, as opposed to the 13/13.5 I would expect. Please note, though that the BTw speedtester is not always accurate at the moment.

[#8]

Hi @Inthemiddleofit,

I think I've found what is causing at least some of the problems. There are an extremely large amount of downstream errors on your connection (nearly 800 when I tested). I've updated this ticket with the test results and a copy of your BT Wholesale tests too.

These errors will be causing your throughput issues, so I'd say it might be worth checking internal connections, for example plugging into the test socket and letting us know when it's there so we can retest the connection and see if the errors still exist. 

[#9]

Line is plugged into test socket since yesterday. Front plate off and micro filter plugged into test socket.

Bell wire not connected either. 

[#10]

@Inthemiddleofit,

Oh that's great, I've updated the ticket for you, if you can log in I'll need you to respond directly to the ticket to progress the next step. 

[#11]

Okay responded to the ticket.

Many thanks for chasing this down for me.

[#12]

It's no problem @Inthemiddleofit. I've updated the ticket again with the confirmation. 

If you can update us tomorrow after the visit that'd be great. 

[#13]

Openreach engineer been here since 8am...and just finished up.

Wiring externally to the exchange via the cabinets the issue especially with regard to “cable fill”.

Changed pairs a bunch of times and is now showing no critical errors and magnitude of forward error reduced 10 fold.

Profile set up adjusted and new Mk5C master socket fitted. 

Speed better already and no drop outs.

Fingers crossed it looks like it is resolved.

[#14]

Good news, @Inthemiddleofit - but keep your eyes on it for the next few days.

[#15]

That's great news @Inthemiddleofit, sounds like the engineer took their time trying to get everything resolved for you. As @jab1 has advised the only way to know if it has definitely resolved the issue is to monitor the connection over the coming days but I have my fingers crossed for you. 

If you notice any issues let us know and we'll get back on it for you.