Speed and router problems :(
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Speed and router problems :(
23-02-2014 3:56 PM
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My speed started dropping yesterday and this morning I couldn't get wifi at all on any of my devices (phone, ipod etc)
It kept diverting me to the log in page for the router that was supplied by plusnet.
I have now managed to get online but my speed is ridiculous! Current reading is 0.68Mb download and 0.027Mb/s upload.
Any ideas what the problem is? I usully get seed of about 4.6Mb/s
thanks
Re: Speed and router problems :(
23-02-2014 4:14 PM
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Re: Speed and router problems :(
23-02-2014 4:19 PM
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DSL Connection
Link Information
Uptime: 0 days, 4:47:37
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 35 / 4,779
Data Transferred (Sent/Received) [MB/MB]: 6.24 / 59.20
Output Power (Up/Down) [dBm]: 11.3 / 0.0
Line Attenuation (Up/Down) [dB]: 32.4 / 54.5
SN Margin (Up/Down) [dB]: 20.9 / 8.7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1,961 / 3
FEC Errors (Up/Down): 68,911 / 2,238,781
CRC Errors (Up/Down): 1,613 / 20,974
HEC Errors (Up/Down): 441 / 174,638
Re: Speed and router problems :(
23-02-2014 4:25 PM
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Basically your upstream speed is shot to hell and this is crippling your downstream speed from a speed test
You need to resync the router - click on disconnect from http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 then unplug it from the phone line once the internet connection light has turned red
Once the DSL light has gone red/flashing plug it in again and once it goes green click in connect from the same link
What are the new stats
Re: Speed and router problems :(
23-02-2014 4:55 PM
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No noise on the phone line,
I did as you said with the router but my lights never went red...waited ages. I then had to disconnect the router as it wasn't accepting the 'admin' and password I was putting in when I tried to go back in to connect.
new stats
DSL Connection
Link Information
Uptime: 0 days, 0:01:49
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 444 / 5,388
Data Transferred (Sent/Received) [kB/MB]: 217.43 / 1.23
Output Power (Up/Down) [dBm]: 12.6 / 0.0
Line Attenuation (Up/Down) [dB]: 31.7 / 51.0
SN Margin (Up/Down) [dB]: 16.8 / 6.2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3 / 0
FEC Errors (Up/Down): 0 / 312
CRC Errors (Up/Down): 5 / 9
HEC Errors (Up/Down): 24 / 154
Re: Speed and router problems :(
23-02-2014 4:58 PM
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thanks for your help. Hope it stays like this x
Re: Speed and router problems :(
23-02-2014 5:00 PM
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You will need to monitor what is happening
I suggest installing Routerstats http://www.vwlowen.co.uk/internet/files.htm
Re: Speed and router problems :(
23-02-2014 5:04 PM
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If you have the appropriate telephone socket, try connecting to the test port, to rule out any internal wiring issues. See the guide here https://www.plus.net/support/broadband/master-socket-guide.shtml.
Re: Speed and router problems :(
23-02-2014 5:07 PM
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Upstream should remain capped until we find out what caused the problem in the first place
Initial errors on connection aren't a reliable indication of anything. We need to see what happens over a few hours
Re: Speed and router problems :(
23-02-2014 5:24 PM
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thanks again for helping, I really appreciate it.
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