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Speed and Ping

Suep
Dabbler
Posts: 11
Registered: 05-12-2012

Speed and Ping

after getting speeds of download 72mb and upload 16mb and a ping of 10-15ms i am now stuck with around 55mb down and 13mb up and ping between 25 - 35 ms help.  i have everything plugged in to the master socket and tried all the trouble shooting guides.
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 113
Fixes: 36
Registered: 27-04-2007

Re: Speed and Ping

Hi there,
I've just run a few checks but can't see any obvious reasons for the drop in speeds. I can see you've raised a fault which is what I would have advised as the next step.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Suep
Dabbler
Posts: 11
Registered: 05-12-2012

Re: Speed and Ping

Can some one please help.  After a great start to our Fiber service with ping times between 10-15ms and DL speeds of 72mb and upload around 16mb it was brilliant.  Now on a wired connection only getting ping time of 25 to 35ms (same as i was getting on sky basic broadband package) and DL speed of between 50 to 60mb and upload of 14mb. I don't understand as to where the speed has gone.
Suep
Dabbler
Posts: 11
Registered: 05-12-2012

Re: Speed and Ping

Still not had a reply form the Plusnet faults team regarding my low speeds and high ping.  Getting even worse now up to 41ms ping at times and dl speed has be as low as 8mb.  Really thinking of cancelling this service and going to bt where my neighbor gets 74mb download and 10ms ping rates at all times.
Moderator
Moderator
Posts: 17,566
Thanks: 1,100
Fixes: 127
Registered: 11-01-2008

Re: Speed and Ping

are you using the bt speedtester or speedtest.net?
Will Moderate For Thanks
Suep
Dabbler
Posts: 11
Registered: 05-12-2012

Re: Speed and Ping

I have tried both and had the same results
Suep
Dabbler
Posts: 11
Registered: 05-12-2012

Re: Speed and Ping

Hi there
Does anybody have any advice i am still having terrible download speeds and upload speeds.  I just noticed this on my account and wondered why my sync speed is so low
Estimated line speed:
    72Mb (Accurate to within +/- 1Mbit) - Checked on 2012-11-23 09:32:56
Current line speed:
    59.6 Mb
Suep
Dabbler
Posts: 11
Registered: 05-12-2012

Re: Speed and Ping

Brilliant Plusnet customer service.  No one seems to car about our issue and so far have not been kept informed as to what is happening
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Speed and Ping

Hi there, I can see you raised a fault yesterday and it's currently sat with our faults team. They'll get on with testing the line and will update you on their findings later on today.