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Speed and Ping
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- Re: Speed and Ping
Speed and Ping
14-12-2012 11:29 AM
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after getting speeds of download 72mb and upload 16mb and a ping of 10-15ms i am now stuck with around 55mb down and 13mb up and ping between 25 - 35 ms help. i have everything plugged in to the master socket and tried all the trouble shooting guides.
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Re: Speed and Ping
14-12-2012 12:54 PM
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Re: Speed and Ping
14-12-2012 11:44 PM
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Can some one please help. After a great start to our Fiber service with ping times between 10-15ms and DL speeds of 72mb and upload around 16mb it was brilliant. Now on a wired connection only getting ping time of 25 to 35ms (same as i was getting on sky basic broadband package) and DL speed of between 50 to 60mb and upload of 14mb. I don't understand as to where the speed has gone.
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Re: Speed and Ping
16-12-2012 12:27 AM
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Still not had a reply form the Plusnet faults team regarding my low speeds and high ping. Getting even worse now up to 41ms ping at times and dl speed has be as low as 8mb. Really thinking of cancelling this service and going to bt where my neighbor gets 74mb download and 10ms ping rates at all times.
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Re: Speed and Ping
16-12-2012 7:57 AM
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are you using the bt speedtester or speedtest.net?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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If it fixed it click 'This fixed my problem'
Message 5 of 9
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Re: Speed and Ping
16-12-2012 9:19 AM
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I have tried both and had the same results
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Re: Speed and Ping
16-12-2012 6:28 PM
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Hi there
Does anybody have any advice i am still having terrible download speeds and upload speeds. I just noticed this on my account and wondered why my sync speed is so low
Estimated line speed:
72Mb (Accurate to within +/- 1Mbit) - Checked on 2012-11-23 09:32:56
Current line speed:
59.6 Mb
Does anybody have any advice i am still having terrible download speeds and upload speeds. I just noticed this on my account and wondered why my sync speed is so low
Estimated line speed:
72Mb (Accurate to within +/- 1Mbit) - Checked on 2012-11-23 09:32:56
Current line speed:
59.6 Mb
Message 7 of 9
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Re: Speed and Ping
17-12-2012 10:14 AM
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Brilliant Plusnet customer service. No one seems to car about our issue and so far have not been kept informed as to what is happening
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Re: Speed and Ping
17-12-2012 11:18 AM
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Hi there, I can see you raised a fault yesterday and it's currently sat with our faults team. They'll get on with testing the line and will update you on their findings later on today.
Message 9 of 9
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