cancel
Showing results for 
Search instead for 
Did you mean: 

Speed Saturday night

brendajorsler
Rising Star
Posts: 53
Thanks: 3
Fixes: 2
Registered: ‎05-12-2014

Speed Saturday night

My usual speed is around 4.76 mbps.  Saturday night and into Sunday morning am getting around 1.6 mbps.  Please put my speed back up.

7 REPLIES
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: Speed Saturday night

Try disconnecting your internet via your router if you know how too, wait 30 seconds then connect again and see if that helps. Sometimes it helps if you are using a congested gateway.

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Speed Saturday night

Hello @brendajorsler

 

Sorry to hear you are experiencing slow speeds. I've been testing your broadband:

 

  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 29.3 49.5
SNR Margin: 5.9 11.0
Errored Seconds: 0 2
HEC Errors: 0  
Cell Count: 123 1945
Speed: 1147 4544

 

I'm not finding an issue with your speed. Are you still having problems?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Community Veteran
Posts: 5,223
Thanks: 494
Fixes: 22
Registered: ‎10-06-2010

Re: Speed Saturday night

You're not finding an issue? What about the high downstream SNRM, and possibly banded downstream speed?

Cagney1994
Rising Star
Posts: 350
Thanks: 8
Fixes: 2
Registered: ‎28-07-2013

Re: Speed Saturday night

One of the most overlooked suggestions is to change your router channel.

I was in a similar position and for days I thought it was either the router at fault or PN.

A simple change of the channel and everything is going great so far. Download an app. that tells you who's on what (channel) nearby and change accordingly.
Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Speed Saturday night


@ejs wrote:

You're not finding an issue? What about the high downstream SNRM, and possibly banded downstream speed?


Apologies for that.

Profile Info:

WBC 2M - 4M No delay (INP 0) 6dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)

It is banded. I've reset the line and removed the banding. I'm going to be monitoring the connection to see whether it remains stable.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
brendajorsler
Rising Star
Posts: 53
Thanks: 3
Fixes: 2
Registered: ‎05-12-2014

Re: Speed Saturday night

I didn't do anything to try to rectify the slow speed on Saturday night and yet Sunday morning it was back to normal (4.6mbps)

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Speed Saturday night

I'm not being able to identify the cause of that. Hopefully it doesn't happen again.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff