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Speed Saturday night

brendajorsler
Grafter
Posts: 48
Thanks: 3
Fixes: 2
Registered: 05-12-2014

Speed Saturday night

My usual speed is around 4.76 mbps.  Saturday night and into Sunday morning am getting around 1.6 mbps.  Please put my speed back up.

7 REPLIES
St3
All Star
Posts: 2,405
Thanks: 389
Fixes: 2
Registered: 13-07-2012

Re: Speed Saturday night

Try disconnecting your internet via your router if you know how too, wait 30 seconds then connect again and see if that helps. Sometimes it helps if you are using a congested gateway.

Win 10
i7 7700k
GTX 970
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Speed Saturday night

Hello @brendajorsler

 

Sorry to hear you are experiencing slow speeds. I've been testing your broadband:

 

  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 29.3 49.5
SNR Margin: 5.9 11.0
Errored Seconds: 0 2
HEC Errors: 0  
Cell Count: 123 1945
Speed: 1147 4544

 

I'm not finding an issue with your speed. Are you still having problems?

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Community Veteran
Posts: 4,921
Thanks: 343
Fixes: 16
Registered: 10-06-2010

Re: Speed Saturday night

You're not finding an issue? What about the high downstream SNRM, and possibly banded downstream speed?

Cagney1994
Rising Star
Posts: 304
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Re: Speed Saturday night

One of the most overlooked suggestions is to change your router channel.

I was in a similar position and for days I thought it was either the router at fault or PN.

A simple change of the channel and everything is going great so far. Download an app. that tells you who's on what (channel) nearby and change accordingly.
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Speed Saturday night


ejs wrote:

You're not finding an issue? What about the high downstream SNRM, and possibly banded downstream speed?


Apologies for that.

Profile Info:

WBC 2M - 4M No delay (INP 0) 6dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)

It is banded. I've reset the line and removed the banding. I'm going to be monitoring the connection to see whether it remains stable.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
brendajorsler
Grafter
Posts: 48
Thanks: 3
Fixes: 2
Registered: 05-12-2014

Re: Speed Saturday night

I didn't do anything to try to rectify the slow speed on Saturday night and yet Sunday morning it was back to normal (4.6mbps)

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Speed Saturday night

I'm not being able to identify the cause of that. Hopefully it doesn't happen again.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support