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Speed Problems

marklawe
Newbie
Posts: 4
Registered: 01-03-2009

Speed Problems

Hey,
Well it's kinda not just the speed. Downloads are fine from most sites.  It when I'm online playing games, its not all the time but seems like a lot of the time I get a lot of LAG and frequent disconnects.  It's not just one particular game its all of them.  Browsing can also be slow at times.  It also feels that if someone else in the house is surfing the net, it slows both of us down.  I've had the router for awhile and I know it's not that as I've used it round other people's house and on other broadband services.  I'm open to suggestions, I'm not saying its a fault exactly but it's defiantly not right.
Many thanks in advance,
Mark
10 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Speed Problems

what PN service are you on?,  then what router, then some one some where will say what are your router stats
The we might be able to help
And Welcome to the Helpful Forum
Community Veteran
Posts: 1,981
Thanks: 5
Fixes: 3
Registered: 01-08-2007

Re: Speed Problems

and if your router is wireless is it secured, are you connected to the Master Socket.....  Crazy  Crazy
We are actually very helpful (or try to be!!)
Post back with some more info, and I am sure we can get to the bottom of your issues
marklawe
Newbie
Posts: 4
Registered: 01-03-2009

Re: Speed Problems

I'm not sure about my PN how do I find that out?
Router is a Netgear DG834G V3.01.25
Also what do you mean by the router stats?  I found this:
Router Status

Account Name
Firmware Version V3.01.25

ADSL Port
MAC Address           00:14:6c:60:4f:d7
Network Type           PPPoA
IP Subnet Mask           255.255.255.255
Gateway IP Address   195.166.128.101
Domain Name Server   212.159.13.49
                                          212.159.13.50

LAN Port
MAC Address           00:14:6c:60:4f:d6
IP Address                 192.168.0.1
DHCP                           On
IP Subnet Mask           255.255.255.0

Modem
ADSL Firmware Version                 4.01.02.00
Modem Status                                 Connected
DownStream Connection Speed 8128 kbps
UpStream Connection Speed         448 kbps
VPI 0
VCI 38

Wireless Port
Name (SSID) NETGEAR
Region                 Europe
Channel                 9
Wireless AP         Enabled
Broadcast Name Enabled
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Speed Problems

by PN service we mean are you On BBYW 1,2,3 or Essential,  or the new Value or unlimited
Moderator
Moderator
Posts: 18,509
Thanks: 1,806
Fixes: 222
Registered: 11-01-2008

Re: Speed Problems

Hi,
can you run a test at http://speedtester.bt.com/
also what does your profile say here https://portal.plus.net/my.html?action=data_transfer_speed
and finally what does a speed test at http://www.mybroadbandspeed.co.uk/ give you?
Are you using wireless for gaming? That can cause a lot of issues especially under Windows.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

carrot63
Grafter
Posts: 599
Registered: 12-07-2007

Re: Speed Problems

I notice you're using the default Netgear wireless SSID, have you changed the default password/security settings? If not someone might be pinching your bandwidth, causing the slowdowns.
marklawe
Newbie
Posts: 4
Registered: 01-03-2009

Re: Speed Problems

Oh ok, I'm on option 2, but looking into changing to Unlimited.
I think I'm plugged into the master socket but I'm going to double check tonight.
Yes the SSID is the default but I have WPA Encryption on it.
I need to have the console and pc's wireless because there are so many computers in the house, and I have no phone socket where my gaming area is, but downloads speeds and browsing are fairly reliable its just gaming, by the way its not just on my PC its on my PS3 and my Wii.
BT Speedtest:
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6455 kbps
Profle:
Phone exchange:
SIBSEY
Estimated line speed:
6 Mbps - Checked on 2008-12-17 19:51:52
Current line speed:
7150
Mybroadband speedtest:

Moderator
Moderator
Posts: 18,509
Thanks: 1,806
Fixes: 222
Registered: 11-01-2008

Re: Speed Problems

I'd try switching interleaving off as your line looks pretty good, that would help your latency and pings.
However you will still have some extra latency through gaming using your wireless connection I'm afraid.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Speed Problems

Do you use any P2P programs (including things like BBC iPlayer or 4oD)? If so do you totally shut them down on all PCs and laptops while you are gaming? Even of you are not downloading files yourself you may be uploading to other users and I would expect that to affect gaming.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
marklawe
Newbie
Posts: 4
Registered: 01-03-2009

Re: Speed Problems

I don't use any P2P programs, only usenet sometimes but I do that early hours of the morning when no one is online and I'm not gaming.