Speed Problems
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Speed Problems
18-09-2014 3:26 PM
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I had some speed problems , so i went through the plus net troubleshooting guide and it suggested i tried a different router,
so i did and now it works fine.
The router i am now using is Sky, so shall i carry on using it? Or shall i get a new PlusNet router?
Thanks
Re: Speed Problems
18-09-2014 3:50 PM
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Welcome to the forums and PlusNet. The answer to your question is "It depends!".
It could be that you have identified an issue and changing the router has fixed it, however it is equally possible that you have an intermittent problem which for the moment has subsided. Your post does not indicate if the "speed problems" were DATA speed reports from various test tools / test events or SYNCH speed reported by the modem / router.
If it were DATA speed test results then the router change is unlikely to have any bearing on the improvement - fewer line errors, better through put on PN's gateways after last night's system outage are more likely culprits for the improvement.
It would be useful is you can gather the information requested under the speed issues thread at the top of this forum. From that information we can assess if your line is performing at the expected level and if the factors which control DATA speed are set correctly.
HTH?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed Problems
18-09-2014 5:07 PM
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Thanks for replying,
the problem was that my download speed was lower than usual. It is usually about 8-9mb, but on this occasion it was less than 1mb.
I spoke to customer service, and they reported it as a line fault, so this morning i got a call from a bt engineer saying the line is fixed. So i checked the speed via speedtest, and it was below 1mb still, this is when i done the plusnet broadband test and when it came to changing the routers around, it worked.
I will have a look at the thread you suggested, when i get a bit more time later.
Thanks
Re: Speed Problems
18-09-2014 5:11 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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