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Speed Problems

Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Speed Problems

Hi brignall1,
I've escalated Ticket: 83118024 back to you regarding FTTC availability. Unfortunately it seems like the plans to upgrade your cabinet to FTTC has been pushed back to 31/12/2014. We are unable to make this happen any sooner as this is work that is being carried out by OpenReach and we do not control when this work takes place.
Sorry if this causes any inconvenience.
A suggestion regarding your current speed is to try a wired connection without the homeplugs when you notice a dorp in your speeds just to rule out that the homeplugs aren't the issue.
brignall1
Dabbler
Posts: 17
Registered: ‎17-03-2014

Re: Speed Problems

Is there anything that can be done to improve latency and upload speed and is it normal to have internet too slow to play any games online?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

Can you try without Homeplugs so you're just using Ethernet in the first instance, just to check that they aren't causing issues?
Chris Pettitt
Cloud Environments Engineer
brignall1
Dabbler
Posts: 17
Registered: ‎17-03-2014

Re: Speed Problems

That is difficult to do but I will try tomorrow. I configured the TcpAckFrequency registry entry and connected to a different DNS to try and improve the internet and it did, significantly. Ping is at about 60 now on most games but sometimes shoots up and if someone watches a video it will increase to about 200 making games unplayable. In our house there is normally someone watching a video meaning this is very problematic.
brignall1
Dabbler
Posts: 17
Registered: ‎17-03-2014

Re: Speed Problems

I have tested the internet using a wired connection without the home plug and it is still having problems. It doesn't seem to be any better without it.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

When you're playing, say Diablo 3, so you get high latency? It should show you on the latency bar in the bottom right of the screen?
Chris Pettitt
Cloud Environments Engineer
brignall1
Dabbler
Posts: 17
Registered: ‎17-03-2014

Re: Speed Problems

Yes. The latency bar in the bottom right for Diablo 3, the ping on the scoreboard in counter strike,  etc. Diablo 3 isn't a fair test at the moment though since their servers are suffering from DDOS attacks. I have tested it before the attacks though.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

Is this still happening?
Strange that it's happening to different games that use different platforms.
If you could provide a traceroute that'd be helpful too.
Chris Pettitt
Cloud Environments Engineer
brignall1
Dabbler
Posts: 17
Registered: ‎17-03-2014

Re: Speed Problems

Yes it is still happening and a trace route to what?
I did a trace route to community.plus.net and got this:
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
  1    13 ms    9 ms    7 ms  dsldevice.lan [192.168.1.254]
  2    39 ms    38 ms  104 ms  lo0-central10.pcl-ag01.plus.net [195.166.128.182]
  3    75 ms    31 ms    36 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.160]
  4    35 ms    35 ms    40 ms  xe-10-0-0.pcl-cr01.plus.net [212.159.0.192]
  5    37 ms    33 ms    46 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    46 ms    42 ms    43 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  7    44 ms    47 ms    42 ms  gi5-1.peh-cr02.plus.net [84.93.232.61]
  8    39 ms    49 ms    40 ms  po5.peh-cr01.plus.net [84.93.232.16]
  9    46 ms    51 ms    39 ms  vlan2658.peh-elb02.plus.net [84.93.232.53]
10    50 ms    47 ms    46 ms  community.plus.net [212.159.8.110]
Trace complete.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

You mentioned that the issue is affecting a few games you regularly play, could you traceroute to one the servers that you would connect to?
Chris Pettitt
Cloud Environments Engineer
brignall1
Dabbler
Posts: 17
Registered: ‎17-03-2014

Re: Speed Problems

This is my first traceroute:

Tracing route to gp.nitrous-networks.co.uk [144.76.196.113]
over a maximum of 30 hops:
 1     6 ms     4 ms     5 ms  dsldevice.lan [192.168.1.254]
 2  1384 ms   196 ms   110 ms  lo0-central10.pcl-ag01.plus.net [195.166.128.182]
 3    91 ms   696 ms    32 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.160]
 4   446 ms    34 ms    45 ms  xe-10-0-0.pcl-cr01.plus.net [212.159.0.192]
 5   483 ms   232 ms    28 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
 6   136 ms   571 ms   590 ms  linx-1.init7.net [195.66.224.175]
 7   247 ms   546 ms   122 ms  r1nue1.core.init7.net [77.109.140.254]
 8  1436 ms   121 ms    62 ms  gw-hetzner.init7.net [77.109.135.102]
 9   611 ms   974 ms  1015 ms  core11.hetzner.de [213.239.203.137]
10    58 ms   411 ms  1193 ms  core21.hetzner.de [213.239.245.222]
11  1433 ms   497 ms    71 ms  juniper2.rz20.hetzner.de [213.239.245.174]
12   750 ms   624 ms   779 ms  hos-tr4.ex3k7.rz20.hetzner.de [213.239.248.232]
13  1329 ms  1301 ms   283 ms  gp.nitrous-networks.co.uk [144.76.196.113]
Trace complete.


That first traceroute must have been when someone in the house was watching a video. I tried again after making sure no one was using the internet and got this:


Tracing route to gp.nitrous-networks.co.uk [144.76.196.113]
over a maximum of 30 hops:
 1     4 ms     4 ms     5 ms  dsldevice.lan [192.168.1.254]
 2    28 ms    38 ms    26 ms  lo0-central10.pcl-ag01.plus.net [195.166.128.182]
 3    27 ms    23 ms    27 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.160]
 4    25 ms    25 ms    26 ms  xe-10-0-0.pcl-cr01.plus.net [212.159.0.192]
 5    24 ms    25 ms    24 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
 6    24 ms    24 ms    24 ms  linx-1.init7.net [195.66.224.175]
 7    38 ms    40 ms    38 ms  r1nue1.core.init7.net [77.109.140.254]
 8    39 ms    40 ms    40 ms  gw-hetzner.init7.net [77.109.135.102]
 9    40 ms    39 ms    39 ms  core11.hetzner.de [213.239.203.137]
10    43 ms    42 ms    41 ms  core21.hetzner.de [213.239.245.222]
11    42 ms    43 ms    44 ms  juniper2.rz20.hetzner.de [213.239.245.174]
12    50 ms    51 ms    46 ms  hos-tr4.ex3k7.rz20.hetzner.de [213.239.248.232]
13   275 ms    78 ms    57 ms  gp.nitrous-networks.co.uk [144.76.196.113]
Trace complete.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

Thanks for the information.
Would you be able to get us a Wireshark Capture as shown here: http://community.plus.net/library/windows/how-to-use-wireshark-windows-video/
We could do with taking a look at the upstream side of things, I want to ensure it's not being saturated when Streaming and Gaming are being run at the same time.
Chris Pettitt
Cloud Environments Engineer
brignall1
Dabbler
Posts: 17
Registered: ‎17-03-2014

Re: Speed Problems

I took a wireshark capture for using internet explorer (Wireshark_IE) as instructed in the video and I also took one on an online game (Wireshark_Game).
Edit: For some reason, it isn't letting me attach the files so I had to upload them and put in a download link, sorry.
http://www.sendspace.com/filegroup/Qua%2FkJN1keGPqVa6mRbYuA
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

Hi brignall1,
Are you able to upload it to a different site such as Dropbox for example?
If you can, you should be able to populate a link from it and PM me it?
Chris Pettitt
Cloud Environments Engineer
brignall1
Dabbler
Posts: 17
Registered: ‎17-03-2014

Re: Speed Problems

Oops, I edited my old post just after you posted that, sorry. Here are the drop box links:
https://www.dropbox.com/s/xcmkayeqv6flzoz/Wireshark_IE.rar
https://www.dropbox.com/s/qoktvec56xk9voa/Wireshark_Game.rar