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Speed Problems

Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

Thanks. I'll get these looked at.
brignall1
Dabbler
Posts: 17
Registered: ‎17-03-2014

Re: Speed Problems

My internet is going Extremely slow at the moment. I can't even load Google up. This site is the only site that loads of the ones I checked but it is still very slow. It isn't to do with someone downloading since no one else is using the internet right now.
mrMick
Dabbler
Posts: 19
Registered: ‎10-03-2013

Re: Speed Problems

Mine too, it always seems to go slow in the evenings. When i signed up to PN over a year ago it never happened, so something must've changed since them big time..
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

I can't test your line unfortunately. It would appear that an order has been placed to take over your service.
Townman
Superuser
Superuser
Posts: 23,002
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: Speed Problems

Chris,
Was that response intended for mrMick or the OP?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

That was for OP.
@mrMick - Have you raised a fault with us at all?
mrMick
Dabbler
Posts: 19
Registered: ‎10-03-2013

Re: Speed Problems

I haven't raised a ticket yet. since it's evenings i assume it's down to so many people being online lol and i haven't tested the speed tonight or last night, been too busy.. and sleepy  Undecided
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Problems

@mrMick - Your exchange has a congestion issue at the moment. Our suppliers are working on this as we speak. I've not been given a firm date on when this will be fully resolved but it's usually up to 3 working days.
mrMick
Dabbler
Posts: 19
Registered: ‎10-03-2013

Re: Speed Problems

Bit late replying to this, sorry. I think the exchange has been amber for a while. The situation will be relieved when fibre comes along in the next 3ish months (Connecting Cambridgeshire says June to September), so who knows Smiley (slight side note: having had a chat to some people at Openreach, it seems we may well be tipped for FTTP of the native variety here.. one lives in hope lol)