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Speed Problem Help Please.

LamersJon
Newbie
Posts: 6
Registered: ‎29-01-2014

Speed Problem Help Please.

Hi everyone,
Plusnet has been good for the last few months (12 mbps downloading off Steam at approximately 1.4MB/s). However for the last two days it's been really slow. Please could I get assistance/the problem be fixed. Current speed: http://www.speedtest.net/my-result/3268443176
I saw the sticky post so I'll post the results from the instructions on this link: http://community.plus.net/forum/index.php/topic,96155.0.html
Point 1 (Technicolor Router interface):
"Uptime: 0 days, 21:30:32
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 448 / 13.939
Data Transferred (Sent/Received) [MB/GB]: 69"
Please note that the uptime is less than 1 day because I reset the router, in hope that it would fix the speed problem. Before resetting the router, it was at approximately 15 days (if my memory serves me correctly).

Point 2 I got this (using the BT testing website):

"Download speedachieved during the test was - 2.77 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12.3 Mbps
Upload speed achieved during the test was - 0.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps"
So point 3 (plusnet website), I got this:
"Estimated line speed:
    There's no speed estimate currently held on your account.
Current line speed:
    12.7 Mb "
Your help is much appreciated.
4 REPLIES
Community Veteran
Posts: 26,739
Thanks: 953
Fixes: 10
Registered: ‎10-04-2007

Re: Speed Problem Help Please.

Is this using a wired or wireless connection to the router?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
LamersJon
Newbie
Posts: 6
Registered: ‎29-01-2014

Re: Speed Problem Help Please.

Wired connection to the router.
Community Veteran
Posts: 26,739
Thanks: 953
Fixes: 10
Registered: ‎10-04-2007

Re: Speed Problem Help Please.

Could you post the full router stats please - you need to click details at the top right.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
LamersJon
Newbie
Posts: 6
Registered: ‎29-01-2014

Re: Speed Problem Help Please.

apologies for the slow reply. it seems to have been fixed now.
thanks for your help.