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Speed Loss

G3YBO
Grafter
Posts: 104
Registered: 27-11-2010

Speed Loss

Just noticed my speed has dropped.    No work near my cabinet....  Have made a report to Plusnet on main site..  My up speed is now faster than down speed.....
Have reset router and BT modem......Any help please........Roger
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Speed Loss

Hi G3YBO,
To help us with our investigation, can you please visit http://speedtest.btwholesale.com and complete the initial speed test and then also click 'Further Diagnostics' and run the second speed test?
The results are stored and uploaded so that we can see them and we can use the results to help us work with our suppliers to resolve the issue for you.
Chris Pettitt
Cloud Environments Engineer
G3YBO
Grafter
Posts: 104
Registered: 27-11-2010

Re: Speed Loss

Ok Chris..............Yes done that and had a reply from them.....
Thanks for a quick reply......

Regards

Roger
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Speed Loss

Thanks Roger,
Our Faults Team will pick this up as soon as they can and they'll be in touch Smiley
Chris Pettitt
Cloud Environments Engineer