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Speed Issue

tomxlisa
Grafter
Posts: 213
Registered: 20-04-2012

Speed Issue

Speeds seem to be getting quite annoying on plusnet now, have put up with it but thought its about time i speak out and ask about on here, normally get around 18Mb on http://www.speedtest.bbmax.co.uk/ when things are going good but at the moment its around 12Mb, most the time if i reboot the router it gets the speed back up again so something must be going on with the plusnet pipes or summat, anyone else noticed this, never had this issue at all when i was with Sky on LLU?.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Speed Issue

Hi there,
I've had a look at your account and have run a few checks but I can't see anything obvious that might cause an occasional drop in speeds.
You'd be best making http://faults.plus.net your next port of call to report the issue.
Let me know if you hit any difficulties after doing that.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
tomxlisa
Grafter
Posts: 213
Registered: 20-04-2012

Re: Speed Issue

Speed seems to be back up now and i haven't moved pipes so maybe it was just a slight issue or something which resolved, i'll keep an eye on it before creating a fault.
Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Speed Issue

No probs,
FYI you'd always better off raising a fault first if there's an issue like that before posting. (obviously I can't tell you when to post and when not to though!)
Glad to hear things have improved for you anyway.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team