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Speed Issue

gpavlovic
Grafter
Posts: 42
Registered: ‎13-12-2010

Speed Issue

Hey,
I'm really baffled and could use some help with my broadband speed. Got a Thomson router and the stats are below. Was getting decent speeds over the weekend but today it's majorly dropped and i'm now struggling with 250kps. Any help would be much appreciated. I've plugged it into the test socket and getting the same results.
http://www.mybroadbandspeed.co.uk/results/172835701.png
DSL Connection
Link Information

Uptime: 3 days, 23:12:20
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 20,060 / 19,804
Bandwidth (Up/Down) [kbps/kbps]: 446 / 12,118
Data Transferred (Sent/Received) [MB/GB]: 881.65 / 3.26
Output Power (Up/Down) [dBm]: 12.5 / 16.5
Line Attenuation (Up/Down) [dB]: 8.0 / 14.0
SN Margin (Up/Down) [dB]: 21.0 / 14.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 42 / 0
Loss of Signal (Local/Remote): 1,376,238 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 5,373,880 / 0
FEC Errors (Up/Down): 126 / 582,033
CRC Errors (Up/Down): 304 / 703
HEC Errors (Up/Down): 9 / 23,111
Cheers,
Graeme
6 REPLIES
Moderator
Moderator
Posts: 19,330
Thanks: 2,181
Fixes: 355
Registered: ‎11-01-2008

Re: Speed Issue

what are the results of this test http://speedtester.bt.com/ and what does https://portal.plus.net/my.html?action=data_transfer_speed say?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

gpavlovic
Grafter
Posts: 42
Registered: ‎13-12-2010

Re: Speed Issue

BT Speedtest
1. Best Effort Test: -provides background information.
Download  Speed
0.17 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.17 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.69 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.05 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.05Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Plusnet Line Speed
Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:
    10.9 Mb
RPMozley
Aspiring Pro
Posts: 1,119
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: Speed Issue

Are you connected wirelessly or cabled directly to the router?
That's RPM to you!!
Moderator
Moderator
Posts: 19,330
Thanks: 2,181
Fixes: 355
Registered: ‎11-01-2008

Re: Speed Issue

You haven't gone over your usage allowance have you? The stats seem to be ok, throughput aside.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

gpavlovic
Grafter
Posts: 42
Registered: ‎13-12-2010

Re: Speed Issue

My laptop is cabled directly to the router and nope i've definitely not went over my allowance. Its just a weird one! I've raised the issue now and await a response from Plusnet
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Speed Issue

Hi gpavlovic,
I've checked your connection and your profile has banded itself to a lower profile which gave you reduced speeds. Everything now appears to be back to as it was from what I can see.
You had a re-sync yesterday around 11.30am and it changed your profile.
Let me know how you are getting on.