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Speed Issue
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Speed Issue
10-03-2010 8:47 PM
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I recently noticed a decline in internet speed, our internet used to happily give 240 - 290 Kbps. Now it will only download at 44 Kbps, i ran customer support and had no luck. I'll give you all the info below and see if you can make sense of whats going wrong.
Router ADSL Stats:
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps)
4128Kb 448Kb
Noise Margin
8 21
Output power(dBm)
124 195
Attenuation(dB)
36 21
BT Speedtest:
Download speedachieved during the test was - 273 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :4128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Speedtest.Net:
I'm not downloading anything, i havn't got a virus, and i havn't got a master socket, but am using the main socket coming into the house, and have a filter on the other. no sky box, and tried with no phones.
According to the BT test i should be getting 350 Kbps, and the 350 is matched Plusnet side, and no settings have been altered since it slowed down.
The only option i can see is it could be the Router?
Any info that could lead to a fix is greatly apreciated.
Edit: Spelling + Outdated Speedtest.
Router ADSL Stats:
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps)
4128Kb 448Kb
Noise Margin
8 21
Output power(dBm)
124 195
Attenuation(dB)
36 21
BT Speedtest:
Download speedachieved during the test was - 273 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :4128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Speedtest.Net:
I'm not downloading anything, i havn't got a virus, and i havn't got a master socket, but am using the main socket coming into the house, and have a filter on the other. no sky box, and tried with no phones.
According to the BT test i should be getting 350 Kbps, and the 350 is matched Plusnet side, and no settings have been altered since it slowed down.
The only option i can see is it could be the Router?
Any info that could lead to a fix is greatly apreciated.
Edit: Spelling + Outdated Speedtest.
Message 1 of 3
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2 REPLIES 2
Re: Speed Issue
10-03-2010 8:58 PM
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In the last few days you had a very low speed resync which should sort itself out in a day or so.
If you call Plusnet they may be able to tell you when it happened.
However - something is badly wrong with your connection as you should be getting much higher connection speeds with that attenuation.
Can you try with a different filter and a different cable from the router to the phone socket and report the router stats.
Note that speed tests are a waste of time in diagnosis
If you call Plusnet they may be able to tell you when it happened.
However - something is badly wrong with your connection as you should be getting much higher connection speeds with that attenuation.
Can you try with a different filter and a different cable from the router to the phone socket and report the router stats.
Note that speed tests are a waste of time in diagnosis
Message 2 of 3
(338 Views)
Re: Speed Issue
10-03-2010 9:21 PM
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Didn't have a spare filter, did try with a spare cable i found however, no improvement. Although my connection settings on the router changed slightly:
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps)
3488Kb 448Kb
Noise Margin
12 21
Output power(dBm)
122 190
Attenuation(dB)
35 21
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps)
3488Kb 448Kb
Noise Margin
12 21
Output power(dBm)
122 190
Attenuation(dB)
35 21
Message 3 of 3
(338 Views)
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