Speed Issue
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- Re: Speed Issue
Speed Issue
14-02-2008 10:02 PM
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My broadband speed has dropped off dramatically in the past couple of days. The BT speedcheck results look like this:
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6880 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1152 kbps
Router was reporting this:
DSL Status: Up
DSL Modulation Mode: GDMT
DSL Path Mode: INTERLEAVED
Downstream Rate: 6880 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 7 db
Upstream Margin: 23 db
Downstream Line Attenuation: 33
Upstream Line Attenuation: 15
Downstream Transmit Power: 0
Upstream Transmit Power: 0
Points to note.
IP Profile used to be higher than this.
I was getting a consistent score of 5000kbps on mybroadbandspeed.co.uk
I've tried downloading a few files over the past couple of days and the speed has been rubbish.
I noticed that my exchange, Edinburgh Kirkliston, had a problem on 11/02/08. Report says:
EDINBURGH3 EDGE ROUTE SWITCH 9 : PARTIAL DEGRADED SERVICE
Can anyone help me?
Cheers,
Stephen
Added:
Raised a ticket and was told to perform the checks (that I had already done before raising the ticket. Doh!
Re: Speed Issue
14-02-2008 11:12 PM
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The low throughput could be due to the exchange problem (degraded service).
The ticket response is disappointing. Please could you post the ticket number so that a Comms Team member can review it.
Re: Speed Issue
14-02-2008 11:28 PM
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Ticket number is 24174497
Cheers,
Stephen
Re: Speed Issue
15-02-2008 12:00 AM
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"Broadband Fault Checker - Connection checks [ Completed ]
The Connection checks could not be completed
Test result summary: Inconclusive
We have not been able to complete the checks of your broadband service. This may be the result of a fault in the testing system rather than your service.
We will continue to monitor your fault, please provide more information or further updates on the occurance of your fault. If your fault has not re-occured since our testing, please close the ticket and confirm that you are satisfied that the problem is no longer occuring."
What is the point? Can anyone suggest what to do next? I'm concerned that the problem at the exchange that BT have reportedly fixed that has knackered my connection.
Stephen
Re: Speed Issue
15-02-2008 2:53 AM
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I imagine the Comms Team will pick this up in the morning and provide a more meaningful response. I suggest leaving it until then.
Re: Speed Issue
15-02-2008 8:21 AM
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after years with plusnet it maybe time to move
Re: Speed Issue
15-02-2008 9:04 AM
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I've added your speedtest results and comments here to the ticket and will get a faults agent to pick this up for you now.
Re: Speed Issue
15-02-2008 9:10 AM
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I'm sorry that your fault has not been responded to. We're raising it to BT Wholesale again for you now, and will ensure you are updated regularly.
Re: Speed Issue
15-02-2008 11:05 AM
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at least someone has actually looked and reraised it with bt.
but a week with no update even when i ask , is not really good enough is it???
Re: Speed Issue
15-02-2008 11:16 AM
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We're not saying that this is acceptable, and I sincerely apologise for the fact that you were not updated on this issue. We will monitor this one closely to make sure any updates are passed on to you promptly.
Re: Speed Issue
15-02-2008 2:42 PM
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I tried another test at mybroadband speed.co.uk - guess what? - 128kbps - Pathetic.
Can someone at Plusnet please look into this? I've found that you have to moan a lot to get things done. This is why I'm moaning a lot.
Stephen
Re: Speed Issue
15-02-2008 11:10 PM
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Stephen
Re: Speed Issue
18-02-2008 3:18 PM
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I've replied to your ticket with the latest from BT.
Re: Speed Issue
20-02-2008 9:53 AM
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the last was no fault found
well something is amiss
download of 473kb not bad for a used to be 2.5mb line
Re: Speed Issue
20-02-2008 8:53 PM
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I have raised a ticket today and I'm waiting for a response. Fingers crossed.
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