Speed Issue on Ulimited Fibre
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Speed Issue on Ulimited Fibre
16-02-2013 10:16 AM
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But the speed is about half of what I expected. I have been on the fibre now for a couple of days now and would expect at least 60 mb if not more.
I have opened a ticket #65939881 which shows 3 readings I have taken for the speed tests and they average at about 30 mb.
Please can somebody look at this.
Re: Speed Issue on Ulimited Fibre
16-02-2013 12:18 PM
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Re: Speed Issue on Ulimited Fibre
16-02-2013 12:32 PM
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Re: Speed Issue on Ulimited Fibre
16-02-2013 1:17 PM
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Re: Speed Issue on Ulimited Fibre
16-02-2013 1:49 PM
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It was a wired test.
This what I get when I go to https://portal.plus.net/m...ction=data_transfer_speed
Telephone number:
01422XXXXXXX
Phone exchange:
HALIFAX
Estimated line speed:
59Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-14 19:47:07
Current line speed:
37 Mb
Re: Speed Issue on Ulimited Fibre
16-02-2013 1:53 PM
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Either raise a ticket asking for the Plusnet profile to be increased to the BT profile or phone in
Re: Speed Issue on Ulimited Fibre
16-02-2013 2:01 PM
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Re: Speed Issue on Ulimited Fibre
16-02-2013 7:38 PM
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All dealt with seamlessly by PN staff here. Couldn't ask for any more tbh.
Re: Speed Issue on Ulimited Fibre
17-02-2013 9:55 PM
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Not sure why it could not be done straight away.
Re: Speed Issue on Ulimited Fibre
18-02-2013 11:27 AM
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Don't worry, it'll soon sort itself out, mine did. Patience!!!
Re: Speed Issue on Ulimited Fibre
18-02-2013 6:53 PM
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I was told that it could take up to 10 days. Although I was under the impression that it was a profile change on PlusNets end. The BT profile is ok.
Re: Speed Issue on Ulimited Fibre
19-02-2013 10:08 AM
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The profiles on both ours and BT's systems are correct so I'm actually going to advise raising a fault to overcome this problem, I don't believe waiting will help: http://faults.plus.net
Re: Speed Issue on Ulimited Fibre
19-02-2013 7:48 PM
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It looks like the speed has gone up.
I got an email from one of your guys telling me that he had changed the profile because it was wrong on your end.
I will keep an eye on the speed for the next couple of days to make sure it stays above the 60 mb I am now getting.
Re: Speed Issue on Ulimited Fibre
20-02-2013 2:55 PM
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- Re: Speed Issue on Ulimited Fibre