cancel
Showing results for 
Search instead for 
Did you mean: 

Speed Issue...Pls Help!

maneeshks
Dabbler
Posts: 16
Registered: ‎13-12-2010

Speed Issue...Pls Help!

Hi,
I am having really slow speed.
Ticket - 38221193 raised yesterday, but no help yet.
Having download speed less than 300kbps...tried everything mentioned , no improvement yet...
can you please help?
thanks,
Maneesh
15 REPLIES 15
maneeshks
Dabbler
Posts: 16
Registered: ‎13-12-2010

Re: Speed Issue...Pls Help!

please see below
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Speed Issue...Pls Help!

Hi maneeshks,
Looks like you had some intermittent issues when you first connected. This will have brought your profile down with the BT systems. Your sync rate is really low at the moment. Please have a look here for some tips how to resolve this. We won't be able to raise a fault yet because you are still in your 10 day training period, but I would suggest carrying out all the checks in the previous link thoroughly.
Jojo Smiley
maneeshks
Dabbler
Posts: 16
Registered: ‎13-12-2010

Re: Speed Issue...Pls Help!

Hi Jojo,
i have tried all the steps, but could not find any problem.
Really having unusable internet speed, never experienced with any of my previous ISP's.
This is nightmare!
see below...having better upstreams speed than downstream explains the situation i am in...
thanks,
Maneesh
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Speed Issue...Pls Help!

Hi maneeshks,
when you say you have tried all the steps, do you mean that you tried different configurations but didn't see an increase in speed?
If that's the case then you wouldn't see an increase in speed. It is the connection rate we need to see improve. Can you connect to directly your test socket making sure you're not using extension cables in between so I can do some more tests?
Jojo Smiley
maneeshks
Dabbler
Posts: 16
Registered: ‎13-12-2010

Re: Speed Issue...Pls Help!

thanks Jojo!
speed seems to be little bit better from yesterday onwards...
i will wait for few more days to confirm it though.
thanks,
Maneesh
maneeshks
Dabbler
Posts: 16
Registered: ‎13-12-2010

Re: Speed Issue...Pls Help!

Again back to square!!!
My training period is over and the speed was ok for 2 days in those 10 days. Those 2 days in BT speed test shown my IP profile was set to 4000kbps. Again it is back to sqaure from yesterday onwards; Now the BT speed test is showing my IP profile is set to 350kbps.
I am getting speeds worser than a dial up connection. Even after waiting for 10 days of the so called training period...
maneeshks
Dabbler
Posts: 16
Registered: ‎13-12-2010

Re: Speed Issue...Pls Help!

i am getting speed lower than a dial up connection. The training period is over and no improvement.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Speed Issue...Pls Help!

Hi maneeshks,
I have been looking into this for you and see that your line has been banded. I would need to do much further investigations to find out what the cause may be and this may take some time. I note that you are due to have FTTP installed on Friday so I wonder whether this may be worth pursuing in these circumstances.
Jojo Smiley
maneeshks
Dabbler
Posts: 16
Registered: ‎13-12-2010

Re: Speed Issue...Pls Help!

Thanks Jojo...
The FTTP is just a trial,what happens once the trial is over? i dont want to get in to this situation once the trial is over.
i got this mail from plus net,
"
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 2.5Mbps
Current line speed: 0.35Mbps
"
See the current line speed. I am not able to use the internet most of the time with this speed (more often lesser speed) for the last 2 weeks.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Speed Issue...Pls Help!

Hi maneeshks,
Even once the trial ends you will still be able to stay on it as long as you want.
Jojo Smiley
maneeshks
Dabbler
Posts: 16
Registered: ‎13-12-2010

Re: Speed Issue...Pls Help!

Thanks Jojo...
i am on FTTP trial now and the situation has improved  Smiley
Before

After

Thanks again for looking in to this....hope this speed stays!!!
Rgds,
Maneesh
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Speed Issue...Pls Help!

Eighty-one Mb??? You know you're making us all jealous now!!
maneeshks
Dabbler
Posts: 16
Registered: ‎13-12-2010

Re: Speed Issue...Pls Help!

Smiley
not getting 81 always...still getting more than 60 mb always...
far far better than what i used to get...
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Speed Issue...Pls Help!

Show off! Wink