Speed Faults
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Speed Faults
03-12-2014 8:35 PM
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Re: Speed Faults
03-12-2014 8:42 PM
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No pain no gain
To be is to do - Kant
do be do be do - Sinatra
Re: Speed Faults
04-12-2014 9:23 AM
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Unfortunately it isn't as simple as us flicking a switch to resolve all the speed issues. I really wish it was!
Speed problems can be caused by a huge range of factors including damage to the physical cables, congestion at the exchange/backhaul, interference from other devices, poor wireless performance, faulty ethernet cables, incorrect expectations and many many more.
Re: Speed Faults
07-12-2014 11:12 PM
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Re: Speed Faults
07-12-2014 11:18 PM
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Re: Speed Faults
07-12-2014 11:24 PM
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Re: Speed Faults
08-12-2014 12:06 AM
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Most people on here have got specific issues that arn't the normal type of internet user. Changing SNR profiles to push their lines, and changing interleaving for gaming.
Generally, i would imaging most DSL users don't pay any attention to their line rate and just use the internet how it comes.
Re: Speed Faults
08-12-2014 8:38 AM
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Exactly my point
This forum is mostly for people who are willing to be proactive
So two different issues here
To be is to do - Kant
do be do be do - Sinatra
Re: Speed Faults
08-12-2014 11:18 AM
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Quote from: dhep1 Mr loftos rubbish, if I am having to use my mobile phone for a half decent connection the that show how poor plusnet is, if it took an age to load a page I am sure you would not expect a stupid response like that!!!
If you are looking for help, please gather and post the information requested here - http://community.plus.net/forum/index.php/topic,96155.0.html
If you are not looking for help, please do not be disparaging towards others trying to offer help. "Slow" is relative; you have not in anyway quantified the problem - measured as slow against the estimate for your line, or just not as fast as you want it to be irrespective of the physics of your line / environmental conditions?
Chris has explained some of the many factors which impact speed. You might not like the message but in respect to LINE speed there is nothing provided by PlusNET which impacts LINE speed - that is all down to end user and BTOR equipment. In examining such issues, it is part of the SERVICE MANAGEMENT process (to avoid significant BTOR charges to you) that PlusNET helps you to ensure that the fault is not in your domain. If you are prepared to accept the risk of being charged £100+ for a no fault found BTOR call out! then I guess you might choose to place all responsibility on to PlusNet's shoulders. A little self help goes a long way.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed Faults
08-12-2014 2:59 PM
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Disparage have you read his reply.
FACT I had no problems with taltalk there was a router problem they were supposed to replace a old faulty router that dropped the connection.
I switched to plusnet then my problems started, the game is a simple 'finding objects' pages sometimes take ages to load.
I was with you several years ago when you were part of bt, I had to take you to the ombudsman and got my contract dismissed, found in my favour.
I was assured by your staff that you are much better no, WRONG!
The fact is I am not getting the service I pay for.
This problem is wireless and cable connection and I have to use my mobile phone to run the internen.
I don't know why I am bothering as you will no doubt Censor this AGAIN!!!!
I will not be wasting my time with you anymore I WILL be taking this to the Onbudsman
Re: Speed Faults
08-12-2014 3:02 PM
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Re: Speed Faults
08-12-2014 6:58 PM
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Anyway I didn't agree with your original premise and was surprised by your sensitivity when I differed.
These fora are a precious things. With the nature of broadband having evolved from geeky open access self help media to mass market product it doesn't always meet everyone's estimations. I applaud Plusnet providing these fora, which are uncensored, where the problems of specialist users and the savvy can be addressed. Often they receive criticism over the forums but I applaud them because hosting the fora is the right thing to do.
Please join in the spirit you will find pleanty of people willing to help if you do
To be is to do - Kant
do be do be do - Sinatra
Re: Speed Faults
08-12-2014 7:07 PM
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Quote from: Townman If you are looking for help, please gather and post the information requested here - http://community.plus.net/forum/index.php/topic,96155.0.html
Quote from: Chris If you'd like us to look into the problems you're having you need to go through the faults process at https://faults.plus.net
Quote from: dhep1 I will not be wasting my time with you anymore I WILL be taking this to the OnbudsmanOmbudsman
You need to follow the established problem resolution processes first.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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