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Speed Fault

flemingp
Newbie
Posts: 3
Registered: 05-09-2017

Speed Fault

I have been getting a down load speed of around 1.75 Mb/s and an upload of around .7 Mb/s,  this appears to have dropped to  .6 Mb/s with the upload remaining around .7Mb/s.

i.e. the down load speed is less that half that of what I have been getting.

This falls short of even the Estimated speed given to me - and we are now unable to watch BBC iplayer for example.

Before making this post at 1.26 am the test was run again with a direct connection to the router with similar results.

When using the BT wholesale broadband test, and selecting run a further diagnostic it kept reporting:

 

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

 

Please advise, thank you.

 

Paul

 

Telephone number: Phone exchange: CASTLEFORD Estimated line speed: 1.0Mb (This may vary between 0.75Mb and 2.5Mb) - Checked on 2017-08-22 14:26:44 Current line speed: 0.6 Mb

6 REPLIES
Gel
Pro
Posts: 1,385
Thanks: 131
Fixes: 10
Registered: 02-08-2007

Re: Speed Fault

Have you tried self help via links below?
Plugging router into test socket of the BT Master socket would eliminate any internal wiring issues.

flemingp
Newbie
Posts: 3
Registered: 05-09-2017

Re: Speed Fault

Yes have eliminated internal wiring,  have tried the other links except for chat service which is not operational - will keep trying.

Thank you for your response.

Paul

Gel
Pro
Posts: 1,385
Thanks: 131
Fixes: 10
Registered: 02-08-2007

Re: Speed Fault

If you've a loudspeaker phone call PN's 0800 number whilst carrying on doing something useful.
CHAT's suspension is allegedly to put more staff onto the phones ie to reduce waiting times.
Hmmm.
Plusnet Help Team
Plusnet Help Team
Posts: 3,992
Thanks: 844
Fixes: 206
Registered: 21-04-2017

Re: Speed Fault

Hello Paul.

 

Sorry to hear you're having speed issues.

I've made some changes to your line, can you let us know how things look by tonight?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
flemingp
Newbie
Posts: 3
Registered: 05-09-2017

Re: Speed Fault

Thank you very much for getting back to me on this.

I have also had a response via private message on FB, so will respond there.

Thank you again - much appreciated - Paul

Plusnet Help Team
Plusnet Help Team
Posts: 3,992
Thanks: 844
Fixes: 206
Registered: 21-04-2017

Re: Speed Fault

No problems Paul, let us know if we can be of further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team