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Speed Fault
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- Re: Speed Fault
Speed Fault
16-06-2014 11:20 AM
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Hello
I've experienced some pretty awful speeds on my line.
Here's my noise test:
http://puu.sh/9vRiB/f968555759.png
My BT line profile test:
http://puu.sh/9vRsl/2bc20a1f5e.png
Current Line Speed from Plusnet:
http://puu.sh/9vRuN/b9f7d7208f.png
Using the test socket, my BT line profile test is identical:
http://puu.sh/9vS2b/b8c425dbe5.png
I tried doing a wholesale test via BT however I experience an error midway through and it fails.
I would usually expect speeds of up to 200kbps. I'd really appreciate your assistance here.
Thanks for your time.
I've experienced some pretty awful speeds on my line.
Here's my noise test:
http://puu.sh/9vRiB/f968555759.png
My BT line profile test:
http://puu.sh/9vRsl/2bc20a1f5e.png
Current Line Speed from Plusnet:
http://puu.sh/9vRuN/b9f7d7208f.png
Using the test socket, my BT line profile test is identical:
http://puu.sh/9vS2b/b8c425dbe5.png
I tried doing a wholesale test via BT however I experience an error midway through and it fails.
I would usually expect speeds of up to 200kbps. I'd really appreciate your assistance here.
Thanks for your time.
Message 1 of 3
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2 REPLIES 2
Re: Speed Fault
16-06-2014 11:28 AM
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The bad news is that because you are on a 20CN exchange your IP profile will take a day or so to recover
It looks as though your default noise margin has increased to 12dB
I suggest raising a speed fault as https://faults.plus.net
It looks as though your default noise margin has increased to 12dB
I suggest raising a speed fault as https://faults.plus.net
Message 2 of 3
(289 Views)
Re: Speed Fault
16-06-2014 3:04 PM
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Hi Adam,
Sorry to hear about this, it's happened as you're connection is dropping fairly frequently:
Going to advise reporting a fault over at http://faults.plus.net
<img src="http://community.plus.net/visualradius/generated/image14029273951543.png"/>
Sorry to hear about this, it's happened as you're connection is dropping fairly frequently:
Going to advise reporting a fault over at http://faults.plus.net
<img src="http://community.plus.net/visualradius/generated/image14029273951543.png"/>
Message 3 of 3
(289 Views)
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