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Speed Dropped

greshoff
Grafter
Posts: 130
Thanks: 1
Registered: ‎29-01-2014

Speed Dropped

‎13-01-2016 2:45 PM

Could a staff member look at my line.  My download & upload speeds have dropped radically over the past few days. I have been getting a constant getting 14 - 15Mbps over past year now getting less than 3Mbps. I am using A Billion BiPAC 7800DXL router.
<a href="http://www.speedtest.net/my-result/4993431438"><img src="http://www.speedtest.net/result/4993431438.png" /></a>
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Townman
Superuser
Superuser
Posts: 22,999
Thanks: 9,588
Fixes: 160
Registered: ‎22-08-2007

Re: Speed Dropped

‎15-01-2016 10:54 AM

Please read the speed issues thread and post the information requested therein.
Was the test run over wifi or an Ethernet cable with wifi switched off?
Is there noise on the phone line?  Dial 17070 option 2.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Speed Dropped

‎15-01-2016 1:19 PM

Hi greshoff,
I've just performed a full set of faults diagnostic tests which don't point to any connection problems.
If you haven't already please test again over ethernet.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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