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Speed Dropped
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Speed Dropped
13-01-2016 2:45 PM
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Could a staff member look at my line. My download & upload speeds have dropped radically over the past few days. I have been getting a constant getting 14 - 15Mbps over past year now getting less than 3Mbps. I am using A Billion BiPAC 7800DXL router.
<a href="http://www.speedtest.net/my-result/4993431438"><img src="http://www.speedtest.net/result/4993431438.png" /></a>
<a href="http://www.speedtest.net/my-result/4993431438"><img src="http://www.speedtest.net/result/4993431438.png" /></a>
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Re: Speed Dropped
15-01-2016 10:54 AM
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Please read the speed issues thread and post the information requested therein.
Was the test run over wifi or an Ethernet cable with wifi switched off?
Is there noise on the phone line? Dial 17070 option 2.
Was the test run over wifi or an Ethernet cable with wifi switched off?
Is there noise on the phone line? Dial 17070 option 2.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Message 2 of 3
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Re: Speed Dropped
15-01-2016 1:19 PM
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Message 3 of 3
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