Speed Dropped since 08/05
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed Dropped since 08/05
Speed Dropped since 08/05
10-05-2013 9:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've opened a support question 24 hours ago but haven't had anything back so thought I'd try this as it's got a bit frustrating now.
I joined Plusnet a few weeks ago now and have generally been getting speeds of around 11/12Mbps but for the last 48 hours or so it's dropped down to around 1.5-2Mbps. This morning it was back up to the 11Mbps mark but this evening I'm again seeing 1.5-2Mbps.
This is affecting devices connected by both wifi and ethernet. I have scanned wifi channels and manually chosen channels to test for effects of interference to no result. I have also switched microfilters. I've not got an "obvious" mastersocket - there are 3 connection points in the property, all of which I've tried but without success. I know that potentially the numerous resets as I've moved between phone sockets might have made things stuck in the problem!
BT Wholesale Speed Test
I've tried the BT Wholesale speed test and it's given me
Download speed: 1.47Mbps
Upload speed: 0.32Mbps
Ping latency: 51.13ms
The further testing page gives the following:
Download speed achieved during the test was - 1.47 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12.27 Mbps
Upload speed achieved during the test was - 0.32Mbps
Upstream Rate IP profile on your line is - 0.45 Mbps
I've also tried to proceed through to the "test3" stage but I'm slightly confused on how to get there... the Technicolor gateway configuration seems to insist on a password alongside the speedtest@speedtest_domain user. I tried using my Plusnet password but this "connected" but nothing worked after...
Router DSL Connection Link Information
Uptime: 0 days, 0:18:58
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 444 / 13.900
Data Transferred (Sent/Received) [kB/kB]: 307,75 / 756,85
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 8,9 / 19,5
SN Margin (Up/Down) [dB]: 29,0 / 6,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 12 / 0
FEC Errors (Up/Down): 0 / 9.425
CRC Errors (Up/Down): 0 / 17
HEC Errors (Up/Down): 0 / 618
Re: Speed Dropped since 08/05
10-05-2013 9:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed Dropped since 08/05
10-05-2013 9:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
17Mb (This may vary between 10Mb and 19.5Mb) - Checked on 2013-04-07 23:04:45
Current line speed:
12.2 Mb
Re: Speed Dropped since 08/05
10-05-2013 10:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To check your current gateway go to http://usertools.plus.net/@gateway
To change click Disconnect in the router interface, wait about 15 seconds, then click connect (it's pretty random which you get so occasionally you'll find you are still on the same one).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed Dropped since 08/05
10-05-2013 10:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for your suggestions though!
Re: Speed Dropped since 08/05
11-05-2013 7:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BT Wholesale Speed Test
I've tried the BT Wholesale speed test and it's given me
Download speed: 11.55Mbps
Upload speed: 0.36Mbps
Ping latency: 58.75ms
The further testing page gives the following:
Download speedachieved during the test was - 11.55 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12.26 Mbps
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Re: Speed Dropped since 08/05
11-05-2013 8:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Dropped since 08/05
11-05-2013 8:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've limited the network to one device at a time to make sure there isn't something hogging the bandwidth but that doesn't seem to have beared any fruits at the times when there is the general slowness.
Re: Speed Dropped since 08/05
11-05-2013 7:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you testing with an Ethernet Cable at all times?
Re: Speed Dropped since 08/05
11-05-2013 9:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Dropped since 08/05
13-05-2013 10:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Any suggestions?
Re: Speed Dropped since 08/05
13-05-2013 11:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Dropped since 08/05
13-05-2013 11:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Dropped since 08/05
13-05-2013 11:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll be in touch and we'll have a chat if you're going to be about? I'll be around from about 1pm onwards.
Re: Speed Dropped since 08/05
14-05-2013 12:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It does seem somewhat intermittent, mornings seem to be better (that's my impression at least though I'm out the door for work by around 8ish). Right now seems to be a relatively good time too... 8.03Mbps on the BT Wholesale speed test right now.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed Dropped since 08/05