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Speed Drop

dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Speed Drop

Have just discovered that my d/l speed is less than half of normal.I have made no changes. Bt speed test is...

Download speed achieved during the test was - 665 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
Previous Plusnet test on 4th May.....


Please check this out for me.
thank you
Dennis
[Moderator's note by Dick(Strat) All caps title edited as per forum rules.
[color=green]...and image tags fixed.
10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Speed Drop

I've just checked your account and can't see anything obvious.
Can you log a fault here please https://portal.plus.net/apps/kbdfaults
Our faults team will then be able to help you dig deeper into this one....
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed Drop

HI dennisb66,
How is your kit set up? Are you in the test socket? Using extension cables/sockets? Your SNR is really high so something has caused that, and ultimately this will have dropped your speed. If we can find out what may have caused the noise then maybe we can do something about it.
Jojo Smiley
dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Re: Speed Drop

Hi Joanne,
  Yes I am in the test socket,no extension cables.Faults dept.mentioned a disconnection about 2 weeks ago,have no idea what caused it,everything is the same as always so don't know how i can help. Had same problem a few months back which you resolved Jo.  Time to wave your magic wand.lol
Dennis
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed Drop

Hi Dennis,
Looks like a stuck profile, give me a nudge in the morning and I'll get onto BT about it.
Jojo Smiley
dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Re: Speed Drop

Cheers Jojo,
dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Re: Speed Drop

Good morning Jojo,
                      Here's your nudge for today lol Grin
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed Drop

Thanks Dennis, I'll get onto that now. Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed Drop

Hi Dennis,
That's done now. Your profile is 2500 which you should see in the next 15 minutes.
Jojo Smiley
dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Re: Speed Drop

Take a bow Jojo Grin  all is back to normal,many thanks Kiss Kiss
Download speed achieved during the test was - 2159 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :2976 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
Dennis
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed Drop

Great , thanks for letting me know. Smiley