Speed Drop
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- Re: Speed Drop
Speed Drop
16-03-2015 11:08 PM
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You advertise a speed of 4-5mb to me that is what it says in my account too yet im only getting 1.5mb a second can i ask why this is? Also on broadbandspeedchecker.co.uk the ping is jumping from 100-400ms and when i use cmd.exe the fist ping was a whopping 200ms.
btwholesale check:
Download speedachieved during the test was - 1.59 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.29 Mbp
Re: Speed Drop
17-03-2015 9:40 AM
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Re: Speed Drop
17-03-2015 10:52 AM
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Re: Speed Drop
27-03-2015 12:07 PM
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Re: Speed Drop
27-03-2015 6:24 PM
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Uptime: 7 days, 13:45:07
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 888 / 5,223
Data Transferred (Sent/Received) [GB/GB]: 6.14 / 103.38
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 27.8 / 51.0
SN Margin (Up/Down) [dB]: 7.0 / 3.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 34,276 / 0
FEC Errors (Up/Down): 55,628 / 110,093,827
CRC Errors (Up/Down): 116 / 5,581
HEC Errors (Up/Down): 192 / 23,079
Re: Speed Drop
27-03-2015 7:07 PM
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Re: Speed Drop
28-03-2015 10:06 AM
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I get it nothing is going to be done just like when i reported i was losing internet connection i was "imagining it".
Re: Speed Drop
28-03-2015 2:03 PM
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Feel free to raise a fault report here for further diagnostics to be done if you like.
Re: Speed Drop
28-03-2015 3:38 PM
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What is the target SNRM on this line please? The 3.9dB reported above could be indicative of REIN present if the target is 6dB.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed Drop
28-03-2015 4:05 PM
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Re: Speed Drop
31-03-2015 8:24 PM
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Thank you.
Siddy,
For circa 18:30 when you took those stats, the SNRM was 2.1dB down from where one might expect, which could be indicative of REIN.
Which router do you have? If it is the TG582n, please down load router stats and configure as per the links in my sig. Lets take a quick look at how your SNRM is behaving throughout the day.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed Drop
01-04-2015 6:14 AM
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