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Speed Drop

xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Speed Drop

Hi,
I have noticed over the last 4/5 days some work going on at my cabinet from openreach guys,  and thought i give my speed a check with some of the stories ive read on here, and my speed has decreased  alot  (as you can see below)  i had speeds round  67mb  will this put it self right ?
Thank you.



16 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Speed Drop

Hi, it certainly should do but might take a couple of days to do so once the work is complete. If it wasn't Fibre I'd say we could get a line reset done if it hasn't improved as stated, but unfortunately that's not possible on Fibre.
As I said though it should improve once the work's complete and your sync speed increases.
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Speed Drop

Thanks Matt
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Speed Drop

Hi Matt,
ok have left it  6 days and not seen much of a change  Sad  but have noticed some changes on the cabinet these are the results when i first joined  just copied these from one of my tickets
Cabinet 6
Featured Products
WBC FTTC Up to 52.1 Up to 10.9   Available
WBC ADSL 2+ Up to 13 -- 7 to 16.5   Available
WBC ADSL 2+ Annex M Up to 13 Up to 1 7 to 16.5   Available
ADSL Max Up to 8 -- 7 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- --  Available
Other Offerings
Fibre Multicast -- -- -- Available
since worked has been carried out  think they must be finished with whatever they where doing havnt seen them for a while  now,  these are the new results from the cabinet  hope you can understand them just copied/paste
Cabinet 6
Featured Products
FTTC Range A (Clean)       72.7   54.6 20 16.3 -- Available
FTTC Range B (Impacted) 62   34.9   20   11.4 -- Available

WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 8 -- 7 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available

Stats
2.1 Type VDSL
2.2 Status Up
2.2 Uptime 6 days 21 hours 52 mins 13 secs
2.3 Line Rate (Down / Up)   69135 Kbps / 20000 Kbps
2.4 Noise Margin (Down / Up)    5.8 dB / 15 dB
2.5 Attenuation (Down / Up)   11.4 dB / 4.4 dB
2.6 Power (Down / Up)           12.8 dBm / 6.8 dBm


what do you suggest  am very patient  and if you think this will put it self right ill just wait rather than messing on

xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Speed Drop

no improvement is happening just getting worse  what was looking great now just about back to what i had  before Sad  according to engineer after install of fibre had a great line  74/20  so no idea whats gone wrong.

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Drop

I can see that you've a fault raised with us which is due to be picked up within the next 24-48 hours. It's likely we'll be looking to send an engineer out to investigate further.
We'll get back to you once we've completed our initial testing to let you know what we've found.
Chris Pettitt
Cloud Environments Engineer
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Speed Drop

ok thanks chris  managed to finally get a speedtest from btw  kept on getting busy  try again, its  bit better on there but not much
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Speed Drop

Hi
ok seeing bad speeds again not that they got back up to where they were, nothing is improving i have a very stable connection  only time its been off is if i have rebooted and thats very rarely.


Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Drop

Sorry to hear of the poor speeds.
Are the Speed Tests being completed via Ethernet or Wireless?
Chris Pettitt
Cloud Environments Engineer
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Speed Drop

Hi Chris

Test are done with Ethernet,  wont use wireless on my  pc.
Highlighted
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Drop

When did the low speeds start roughly?
Chris Pettitt
Cloud Environments Engineer
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Speed Drop

hi
That low  just this morning i never seen them that low  but did dropped from around 66/67 to 20-40 before xmas round about time there was work in the cabinet  was expecting it to put it self right i know it can take a while , but  it did pick up again.
just done another couple  one looks to of picked up a bit the other not  looks all over the place  only thing changed my end is new pc and changed  from win 7 to win 8 and am using tg589vn3  but to rule out a fault being with that  i tried the 582 with bt modem and still pretty similar results.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Drop

Hmm, very strange.
It's definitely worth going through http://community.plus.net/library/broadband/broadband-faults-guide-fttc/ under the 'Speed Fault (EPP)'.
If, after reading through the guide you're still seeing issues, it'd be worth raising a fault with us at http://faults.plus.net
Chris Pettitt
Cloud Environments Engineer
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Speed Drop

hi
ok wasnt getting anywhere with that kept getting error 651 when trying a  pppoe connection  lol  .  But since reconnecting speeds picked up a bit  but still lower than should be and my sync speed has dropped
2.1 Type VDSL
2.2 Status Up
2.3 Uptime 0 days 0 hours 13 mins 43 secs
2.4 Line Rate (Down / Up) 66750 kbps / 20000 kbps
2.5 Noise Margin (Down / Up) 6.3 dB / 15.2 dB
2.6 Attenuation (Down / Up) 11.3 dB / 4.4 dB
2.7 Power (Down / Up) 12.8 dBm / 6.8 dBm

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed Drop

Ok, if the speeds continue to be low, it'd be worth raising this with our Faults Team at http://faults.plus.net
Chris Pettitt
Cloud Environments Engineer