Specific website access issue
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Specific website access issue
30-06-2021 9:53 PM
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Hi there
Firstly, I know there have been a fair few similar topics on this forum, but looking at the solutions posed, they all seemed quite specific to the setup and website in question, so I thought it best to start a new one.
I'm having difficulty connecting to https://player.bfi.org.uk/ which has persisted for a few months now. I don't believe it ever worked properly, but previously I had a workaround where I could go to the page and get an error message first time, leave the tab open for an hour or two and return to it somehow working properly. Just recently this stopped working - I can't reach the site at all.
The error I get each time is an 'ERR_SSL_VERSION_OR_CIPHER_MISMATCH'. I generally use Chrome, but Edge, Firefox and Internet Explorer all give the same one.
My computer is a HP laptop running an up-to-date Windows 10, and I checked that all the browsers are up-to-date too - interestingly, the issue seems to be localised to my laptop only, on my home network only - it loads fine on my laptop when connected to other wifi networks, and another computer on the same home network as me can access it also with no issues.
Any help is appreciated - I'm no expert so I may need talking through anything more complex.
Cheers all
Re: Specific website access issue
01-07-2021 9:47 AM
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Hello,
A warm welcome to the forums.
Your description points to something quite odd in that the issue occurs only with one device when connected to to the home network. A different device on the home network, or the same device on a different network does not exhibit the problem. The problem is seen only on this website.
You are going to need to try to eliminate potential contributors here. Is the laptop in question connecting over WiFi? If yes, have you tried this site with the laptop connected via an ethernet cable, with WiFi turned off?
Which router are you using?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Specific website access issue
04-07-2021 6:00 PM
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Thanks for your response.
It is normally connected over wifi, so I gave it a try with an ethernet cable too, but unfortunately it gave the same result.
The router is a Plusnet Hub One.
Re: Specific website access issue
04-07-2021 10:17 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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