Spam
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Spam
Spam
21-11-2007 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been recieving more and more spam recently and tonight I had over 300 spam mails.
When F9 started filtering it, it decreased massively.
There also doesn't seem to be any spam in my spam folder now. There used to be literally thousands all the time.
Re: Spam
21-11-2007 6:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1st: | 1 |
2nd: | 2 |
3rd: | 4 |
4th: | 4 |
5th: | 8 |
6th: | 3 |
7th: | 7 |
8th: | 4 |
9th: | 3 |
10th: | 9 |
11th: | 7 |
12th: | 10 |
13th: | 5 |
14th: | 14 |
15th: | 10 |
16th: | 11 |
17th: | 3 |
18th: | 2 |
19th: | 3 |
20th: | 16 |
21st: | 16 so far (the day's not over yet!) |
I know that with the relatively small sample size it's not the most statistically significant set of data ever... but I'm accustomed to seeing levels of untagged spam along the lines of the first few days of November - rarely does it ever venture in to double figures. What also has me a tad concerned though is that the entrance to double-digit figures of untagged spam seems to roughly coincide with the completion of the Critical Path roll out. Is there any way that CP could be interfering slightly with pre-existing anti-spam processes?
Re: Spam
21-11-2007 6:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I said, I had over 300 when I got home from work and I've had about another forty since my last post...
Which is how it used to be before F9 started sending them to the spam folder.
Re: Spam
21-11-2007 6:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A couple more since that post.
Anyone know what's going on?
Re: Spam
21-11-2007 11:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think we need some explanation.
Re: Spam
22-11-2007 8:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Spam
22-11-2007 9:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Spam
22-11-2007 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
An increase in both spam volume & in the number getting through the filters.
The spammers must be learning new tricks.
Re: Spam
22-11-2007 5:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Simon
The spammers must be learning new tricks.
That could be it, but there still appears to be nothing in my spam folder.
They can't all be that clever?
Re: Spam
23-11-2007 1:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Spam
23-11-2007 3:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Has there been a problem with the Spam filter?
Re: Spam
23-11-2007 7:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I also have started to recieved spam "again" .... After the last episode it eventually dropped to zero for some weeks but is definately on the increase since the beginning of November.
Mick
Re: Spam
23-11-2007 8:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am also wondering why there's been no 'staff' comment on this.
I had another 300 last night and a hunderd or so this morning, mostly in goups of six...
My favourite had the heading:
"Needle Elephant Car-race Mosquito Magnet Nail Diamond"
And my Spam folder is completely empty, so the spam filter obviously simply isn't working any more.
Re: Spam
23-11-2007 9:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Any filtering we do at home using spam detection software or junk mail controls in our mail clients benefits from instant training as soon as we hit the "this is spam/junk" button on the first one received.
One of the potential benefits of the Postini solution being trialled is that I see it being far more timely in reacting to new spammer tricks as it operates on such a vast scale and not just the (by comparison) small number of emails that PN handle.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Spam
23-11-2007 9:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: coastergrotto I'm at a bit of a loss as to why no one from PlusNet staff has commented on this thread.
Has there been a problem with the Spam filter?
No. All of the spam processes are still working as intended as far as identifying spam and refusing mail onto the platform is concerned. There are no problems that would increase volumes of spam emails.
Quote from: Richard_261 And my Spam folder is completely empty, so the spam filter obviously simply isn't working any more.
As I've mentioned it's working as intended AFAIK. Check the headers of your email and you can easily see whether or not it has passed through the spam filters.
I suspect what we're dealing with here is a general increase in spam across the board. On a day earlier this week we received more than 10% more email than when compared to the previous week. Clam (which prevents a lot of spam from even reaching customers) has also seen a drop in the percentage of email it is successfully blocking (suggestive of a change to the way spammers are sending their messages). There's not a lot we can do about the former as spam levels are likely to carry on increasing. As far as stopping this getting to customers there are a few things we can do:
Firstly, we plan on switching on the Critical Path subject-line tagging early next week. This will see a positive increase in the volume of messages that are getting detected as spam by our filters.
Secondly, we'll soon be rolling out Postini to select trialists. This will reduce the volume of spam email that actually arrives in your mailbox. If you haven't done already you can register your interest at http://trials.plus.net. Have a read of the info here though before doing so.
Quote from: Pancho Might I suggest that any message, which has an alias other than those in my list is most likely spam and could be diverted into a 'this is spam' box. None of this is marked as spam, otherwise it would not get through.
As Jelv has mentioned, you can already achieve something similar simply by turning your catch-all mailbox off. It's quite easy to only allow email through that's sent to certain addresses, you just need to know how. Have a read of this and if that doesn't help then raise a ticket to our support team and I'm sure they'll be able to help.
Quote from: Be3G What also has me a tad concerned though is that the entrance to double-digit figures of untagged spam seems to roughly coincide with the completion of the Critical Path roll out. Is there any way that CP could be interfering slightly with pre-existing anti-spam processes?
Nope, but the increased efficiency Critical Path has brought to the platform means that we're now accepting a lot more email that the mail delivery servers were simply too busy to accept before. This and the previously mentioned upward trend in spam volumes explains what you're seeing.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page