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Spam Email Notifications From PlusNet

Moderator
Moderator
Posts: 17,650
Thanks: 2,391
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Registered: 06-04-2007

Spam Email Notifications From PlusNet

I've just started to receive emails purporting to come from PlusNet and addressed to some gibberish at my plusNet domain.
They start:
Quote
Dear Plusnet Customer,
You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.

and end:
Quote
It should be possible to reply to this mail to retrieve your email,
as long as your email application includes this entire message in
the reply.
Kind Regards,
Customer Support.

The body of the text requests I send an email too unquarantine@quarantine.plus.com to retrieve the email. Obviously I have no intention of doing this!
What concerns me is the fact that the spammer knows my address is with plusNet. Has there been a further security beach?
Regards.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

10 REPLIES
Moderator
Moderator
Posts: 17,650
Thanks: 2,391
Fixes: 168
Registered: 06-04-2007

Re: Spam Email Notifications From PlusNet

Just looked into the Email settings and see the Spam settings.
It's been a long while since I've entered this section of the portal. Embarrassed
The fact that the email address to unquarantine is at unquarantine@quarantineus.plus.com should have alerted me to the fact it could be genuine. Apolgies for jumping to conclusions.
How long have these new (to me anyway) settings in the email section been there? Have they something  to do with when I went on the Postini trial in January?
But why have I only just noticed these unquarantine emails being received?
Regards
Edit;
BTW the Quarantine option is currently (and has been) unset for all my domains

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Spam Email Notifications From PlusNet

Very Recent, i.e. this month, lots of people moaning that they haven't had a report yet, you are the first person I have seen that has had one  Smiley Roll eyes
Moderator
Moderator
Posts: 17,650
Thanks: 2,391
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Registered: 06-04-2007

Re: Spam Email Notifications From PlusNet

Actually, I have had three. Cool
I really should pay attention, though.
Seems we're talking anti-virus protection and not spam filtering and this option is On for all domains.
Apologies again.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

paulby
Grafter
Posts: 1,619
Registered: 26-07-2007

Re: Spam Email Notifications From PlusNet

You've had a report because your mail contained a file with a banned extension (.exe etc.) or contained an actual virus file. 
This is because you've activated (at some time in the past) virus scanning of your e-mails. This is separate from the Postini quarantining (especially as you've not turned on the quarantining of your spam messages).
It could be a virus or it could be someone you know trying to send a legitimate file (with a banned extension!).  If it's the latter, you'd need to request the release of the email from the virus scan quarantine (as described in the mail you got) as opposed to Postini's spam quarantine (which requires you to log onto the Postini web site.)
Spam filtering by Postini and virus scanning by PN are two different things!
Edit: ....as you've noticed  Smiley(I was typing this as you were replying and have just read your post!)
Edit 2: spelling errors corrected
Moderator
Moderator
Posts: 17,650
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Registered: 06-04-2007

Re: Spam Email Notifications From PlusNet

Thanks Paul03
I assume that the Anti-virus filtering must have been set to on as default. I don't ever remember actually turning it on.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

Re: Spam Email Notifications From PlusNet

The anti-virus thing can be useful; occasionally it also blocks phishing attempts... although it lets through more than it does block!
ChrisL
Grafter
Posts: 733
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Registered: 13-12-2007

Re: Spam Email Notifications From PlusNet

Hi Mav, if you're happy that the email you got was genuine after all, I wonder if you should ask the moderators to close off this thread? Otherwise it might attract posts that belong in other spam threads and cause confusion.
Moderator
Moderator
Posts: 17,650
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Fixes: 168
Registered: 06-04-2007

Re: Spam Email Notifications From PlusNet

Fair enough - if one of the mods can lock this thread, then, please Smiley
Thanks for all the advice!

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 13,098
Thanks: 895
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Registered: 04-04-2007

Re: Spam Email Notifications From PlusNet

The virus notifications were broken when we first introduced Postini. Viruses were still being quarantined but there was no accompanying email. I thought this had been fixed TBH before the recent changes but looks like I could have been wrong.
If you use Postini Quarantine then you'll notice you have a separate tab for viruses that are caught.
There's a support pages for the virus notification stuff here.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

N/A

Re: Spam Email Notifications From PlusNet

Quote from: Mav
Fair enough - if one of the mods can lock this thread, then, please Smiley
Thanks for all the advice!


Lockinated at the request of the OP Wink