Spam Email Notifications From PlusNet
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Spam Email Notifications From PlusNet
13-04-2008 8:36 PM
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They start:
Quote Dear Plusnet Customer,
You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.
and end:
Quote It should be possible to reply to this mail to retrieve your email,
as long as your email application includes this entire message in
the reply.
Kind Regards,
Customer Support.
The body of the text requests I send an email too unquarantine@quarantine.plus.com to retrieve the email. Obviously I have no intention of doing this!
What concerns me is the fact that the spammer knows my address is with plusNet. Has there been a further security beach?
Regards.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Spam Email Notifications From PlusNet
13-04-2008 8:53 PM
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It's been a long while since I've entered this section of the portal.
The fact that the email address to unquarantine is at unquarantine@quarantineus.plus.com should have alerted me to the fact it could be genuine. Apolgies for jumping to conclusions.
How long have these new (to me anyway) settings in the email section been there? Have they something to do with when I went on the Postini trial in January?
But why have I only just noticed these unquarantine emails being received?
Regards
Edit;
BTW the Quarantine option is currently (and has been) unset for all my domains
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Spam Email Notifications From PlusNet
13-04-2008 8:56 PM
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Re: Spam Email Notifications From PlusNet
13-04-2008 8:59 PM
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I really should pay attention, though.
Seems we're talking anti-virus protection and not spam filtering and this option is On for all domains.
Apologies again.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Spam Email Notifications From PlusNet
13-04-2008 9:08 PM
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This is because you've activated (at some time in the past) virus scanning of your e-mails. This is separate from the Postini quarantining (especially as you've not turned on the quarantining of your spam messages).
It could be a virus or it could be someone you know trying to send a legitimate file (with a banned extension!). If it's the latter, you'd need to request the release of the email from the virus scan quarantine (as described in the mail you got) as opposed to Postini's spam quarantine (which requires you to log onto the Postini web site.)
Spam filtering by Postini and virus scanning by PN are two different things!
Edit: ....as you've noticed :)(I was typing this as you were replying and have just read your post!)
Edit 2: spelling errors corrected
Re: Spam Email Notifications From PlusNet
13-04-2008 9:13 PM
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I assume that the Anti-virus filtering must have been set to on as default. I don't ever remember actually turning it on.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Spam Email Notifications From PlusNet
13-04-2008 9:28 PM
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Re: Spam Email Notifications From PlusNet
14-04-2008 12:04 AM
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Re: Spam Email Notifications From PlusNet
14-04-2008 8:14 AM
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Thanks for all the advice!
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Spam Email Notifications From PlusNet
14-04-2008 9:56 AM
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If you use Postini Quarantine then you'll notice you have a separate tab for viruses that are caught.
There's a support pages for the virus notification stuff here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Spam Email Notifications From PlusNet
14-04-2008 10:23 AM
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Quote from: Mav Fair enough - if one of the mods can lock this thread, then, please
Thanks for all the advice!
Lockinated at the request of the OP
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- Re: Spam Email Notifications From PlusNet