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Sorry another speed help question

crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Sorry another speed help question

Hi sorry if any of this is not right, i usually have to reboot the router every night as the speed drops down to around 1-2 mbps and ping shoots up to way over 100 (180 this morning) then it all works okay.
Also when i was with O2 i was getting over 5mbps download on this line now struggle to get 4Mbps, when i first connected i was getting over 4.5 mbps but was having problems with my network so kept unplugging and rebooting the router, don't know if this has any bearing.
I have tried testing with the bt speed test and get the same results, can someone look into this.
Thanks
Download speedachieved during the test was - 2.42 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :5.18 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 4.5 Mbps
9 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Sorry another speed help question

Please post your router stats (speeds, noise margin and attenuation) and the Plusnet Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: Sorry another speed help question

Hope these are okay

Postcode:
    ML3 9LJ
Phone exchange:
    BLANTYRE
Estimated line speed:
    5Mb (This may vary between 3Mb and 8Mb) - Checked on 2013-01-21 15:40:47
Current line speed:
    4.5 Mb
Link Information

Uptime: 0 days, 0:53:00
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.440
Data Transferred (Sent/Received) [MB/MB]: 12,64 / 583,17
Output Power (Up/Down) [dBm]: 12,1 / 19,3
Line Attenuation (Up/Down) [dB]: 28,0 / 50,0
SN Margin (Up/Down) [dB]: 22,0 / 6,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1 / -
FEC Errors (Up/Down): 2 / 1.434
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): - / 1 / 1
Thanks
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Sorry another speed help question

You're transferring a lot of data according to that info - nearly 600Mb in 53 minutes. Were you downloading or streaming something while running the speed test?
Unplugging/rebooting your router isn't recommended as BT's line management system can interpret this as a fault and reduce your line speed in an attempt to fix what it can perceive as a fault. The better way to is to manually disconnect/reconnect from the router admin page.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Sorry another speed help question

I have a suspicion - can you check the noise margin when the speed drops and the pings rise
Basically your sync speed is very good for the reported attenuation however a side effect of that is that the noise margin could well drop severely after dark and if it gets too low the error rate will be such that it kills the effective speed and the pings
Note that you appear to be on a 20CN from the reported IP profile - does your exchange support 21CN
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: Sorry another speed help question

Thanks for the replies
AndyH
I was downloading this morning but stopped to run the speed test
Oldjim
had the same slow down at 9 this morning also i reboot from the admin page but didn't do this in the first week or so as i was trying to get my server to connect throught the router so kept unplugging it, and yes exchange supports 21CN
Thanks
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: Sorry another speed help question

Still having some speed problems, should i raise a ticket or can it be delt with here ?
Thanks
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Sorry another speed help question

Raise a ticket - http://faults.plus.net
You can then give the support guys a nudge on here  Wink
Btw, are you seeing slow downs at certain times of the day or is it random?
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: Sorry another speed help question

AndyH Thanks raised a ticket couldn't really tell only noticed it a few times at night and once or twice in the morning
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Sorry another speed help question

@crobertbailey
I can see there's an open ticket on your account pertaining to upgrading to 21CN, we can usually turn that around within a few days so do you want to see if that leads to any change before proceeding with a fault?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team